What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Contact Center Integration
Agent Scripting
Customer Self Service Capabilities
Analytics and Reporting
Agent Collaboration
Intelligent Search
Multi Channel Support
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews
Jason F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
Multi-Functional and Very Much User Friendly
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Lots of features and customer support.
What is your favorite aspect of this product?
Really concise, what I like the most is that I'm ready to know, share and get familiar with 1,000 realities of one single record. It's amicable, it's solid and I can see all the appropriate data I really want to know, to play out my occupation accurately. As a specialized help specialist, there are little subtleties that nobody could at any point have the option to give me, however I have everything in HubSpot!
What do you dislike most about this product?
I figure I could hate the absence of synchronization we experience now and again. Which I couldn't say whether I'm being objective when I say this since I realize there are a few realities, servers and extra groups behind only one record's data yet that is what I experience now and again.
What recommendations would you give to someone considering this product?
We want to truly figure out how to peruse every one of the properties and focus on all the data this instrument offers; since it contains loads of data, at times it very well may be precarious to find precisely what you want yet when you realize where to observe all the stuff you want consistently, it's the coolest.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vanshika S.
- Role: Student Academic
- Industry: Communications
- Involvement: End User of Application
Submitted Feb 2022
Best in the market
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Completely free for use!
What is your favorite aspect of this product?
Excellent for customer relationship management and allows for a great deal of customization
What do you dislike most about this product?
Nothing- the software is perfect for what it offers
What recommendations would you give to someone considering this product?
It is a go-to software if you're in the sales or marketing department
Deverell M.
- Role: Sales Marketing
- Industry: Other
- Involvement: Initial Implementation
Submitted Sep 2021
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
