What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Contact Center Integration
Agent Scripting
Customer Self Service Capabilities
Analytics and Reporting
Agent Collaboration
Intelligent Search
Multi Channel Support
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews
Bapti N.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted May 2022
Easy and responsive customer service platform
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It includes easy and effect CRM functionality considering marketing, operation and sales. It generates a complete overview of customers perspective.
What is your favorite aspect of this product?
It is very easy and useful for beginner users as it directs the users how to use it effectively. The support team is responsible and super supportive. It includes all the required functionalities in a single page.
What do you dislike most about this product?
I like all the features. But i think the templates are not easy to modify. The price is quite high and additional supportive features costs more money.
What recommendations would you give to someone considering this product?
Any beginner can choice it as it allows simple and understandable operations.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features
Elizabeth H.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2022
gets the job done
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
fairly easy to set up and implement
What is your favorite aspect of this product?
cost effective
What do you dislike most about this product?
wish it integrated with our VOIP phone service
What recommendations would you give to someone considering this product?
do a demo, ask lots of questions
Pros
- Reliable
- Enables Productivity
- Appreciates Incumbent Status
- Security Protects
Lawrence G.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2022
marketing, sales, and customer relationship tool,
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It provides a workable free version to use and the user interface is intuitive. It provides great email integration features to use and its tracking email feature is good which tells when the email opens.
What is your favorite aspect of this product?
The support is great and helpful. They keep communicating with you until the issue is resolved. Their technologies are up to date and according to trends. Their training sessions are available so you can quickly learn from there and it offers core CRM features for free with add-on features as compared to similar products that only provide limited days free trial.
What do you dislike most about this product?
It is a little bit costly as compared to other similar platforms, and it has a limitation in email address per contact.
What recommendations would you give to someone considering this product?
It is well suited for a large business that can afford good Customer management software for their company. It did not only help our company as CRM but in sales and marketing too. It helped us increase our business in a better way. It helped us in making sales and marketing decisions in a better way. The overall platform helped us a lot in the different operations of our organization.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
