
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Agent Scripting
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Intelligent Search
Multi Channel Support
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews

Michael A.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2024
"Fantastic product!"
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub emphasizes the entire customer journey, integrating with other HubSpot products like CRM and marketing tools. This allows businesses to connect customer service interactions with marketing efforts and sales pipelines.
What is your favorite aspect of this product?
Integration with HubSpot CRM provides a centralized view of customer data, interactions, and history, empowering service agents to deliver more personalized and efficient support.
What do you dislike most about this product?
If your customer acquisition strategy relies heavily on outbound tactics like cold calling, HubSpot Service Hub's focus on inbound marketing might not be the best fit.
What recommendations would you give to someone considering this product?
Consider your current company size and potential future growth to ensure the platform can scale with your needs.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Effective Service

Ram M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2024
Great Product For All the Service Companies
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Easy Implementation while comparing with other products
What is your favorite aspect of this product?
Easy Integration with all the other APIs
What do you dislike most about this product?
Cost is very expensive on an Enterprise level
What recommendations would you give to someone considering this product?
Buy this product if your are really in need of growth for your companiy
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Stephanie W.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Mar 2024
An excellent ticketing and customer support tool
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Service Hub is the best tool for startups as it is easy to use, offers a variety of amazing features (like chat and ticketing widgets), and has excellent support. It also has a user-friendly atmosphere, so new users can learn it quickly.
What is your favorite aspect of this product?
In my role as a sales development representative, I rely on HubSpot to facilitate communication with our existing clientele, as well as generate leads and send email campaigns. It's notable that HubSpot offers all of these features in one convenient package; I'm grateful that I don't have to look for what I need somewhere else.
What do you dislike most about this product?
While using the system, I encountered some issues such as reporting limits and delays in ticketing and management. The system sometimes generated duplicate records, making reduction a difficult task. Hubspot does a great job of keeping everything in one place; However, it is not entirely simple when it comes to integrating with other technologies.
What recommendations would you give to someone considering this product?
Easy to understand data and dashboards are the result of everything that comes together in HubSpot Service Hub. Even after just a few months of use, I feel like I'm getting the hang of it and it has helped us significantly improve our customer service KPIs.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Security Protects