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HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

Composite Score
8.8 /10
CX Score
9.0 /10
Category
HubSpot Service Hub
8.8 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details


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Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Service - Enterprise category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

1% Negative
6% Neutral
93% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 82

Customer Service Knowledge Management

85

Customer Community Management

83

Customer Self Service Capabilities

83

Agent Scripting

82

Contact Center Integration

82

Analytics and Reporting

82

Agent Collaboration

81

Intelligent Search

81

Multi Channel Support

81

Customer Service Workflow Management

80

Mobile Customer Care

79

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Quality of Features

83

Business Value Created

83

Usability and Intuitiveness

83

Ease of IT Administration

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Breadth of Features

80

Ease of Customization

78

HubSpot Service Hub Reviews

Michael A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

"Fantastic product!"

Likeliness to Recommend

8 /10

What differentiates HubSpot Service Hub from other similar products?

HubSpot Service Hub emphasizes the entire customer journey, integrating with other HubSpot products like CRM and marketing tools. This allows businesses to connect customer service interactions with marketing efforts and sales pipelines.

What is your favorite aspect of this product?

Integration with HubSpot CRM provides a centralized view of customer data, interactions, and history, empowering service agents to deliver more personalized and efficient support.

What do you dislike most about this product?

If your customer acquisition strategy relies heavily on outbound tactics like cold calling, HubSpot Service Hub's focus on inbound marketing might not be the best fit.

What recommendations would you give to someone considering this product?

Consider your current company size and potential future growth to ensure the platform can scale with your needs.

Pros

  • Performance Enhancing
  • Unique Features
  • Efficient Service
  • Effective Service

Ram M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Great Product For All the Service Companies

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

Easy Implementation while comparing with other products

What is your favorite aspect of this product?

Easy Integration with all the other APIs

What do you dislike most about this product?

Cost is very expensive on an Enterprise level

What recommendations would you give to someone considering this product?

Buy this product if your are really in need of growth for your companiy

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Stephanie W.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

An excellent ticketing and customer support tool

Likeliness to Recommend

8 /10

What differentiates HubSpot Service Hub from other similar products?

Service Hub is the best tool for startups as it is easy to use, offers a variety of amazing features (like chat and ticketing widgets), and has excellent support. It also has a user-friendly atmosphere, so new users can learn it quickly.

What is your favorite aspect of this product?

In my role as a sales development representative, I rely on HubSpot to facilitate communication with our existing clientele, as well as generate leads and send email campaigns. It's notable that HubSpot offers all of these features in one convenient package; I'm grateful that I don't have to look for what I need somewhere else.

What do you dislike most about this product?

While using the system, I encountered some issues such as reporting limits and delays in ticketing and management. The system sometimes generated duplicate records, making reduction a difficult task. Hubspot does a great job of keeping everything in one place; However, it is not entirely simple when it comes to integrating with other technologies.

What recommendations would you give to someone considering this product?

Easy to understand data and dashboards are the result of everything that comes together in HubSpot Service Hub. Even after just a few months of use, I feel like I'm getting the hang of it and it has helped us significantly improve our customer service KPIs.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Security Protects

Most Popular HubSpot Service Hub Comparisons

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