What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Contact Center Integration
Agent Scripting
Customer Self Service Capabilities
Analytics and Reporting
Agent Collaboration
Intelligent Search
Multi Channel Support
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Dhruv V.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2024
Hubspot has been the greatest software I used!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Hubspot is more user friendly and economical, I think that's the major difference.
What is your favorite aspect of this product?
I personally like the ease of use and responsive UI.
What do you dislike most about this product?
There is nothing as such to dislike the product.
What recommendations would you give to someone considering this product?
Highly recommended for business and individuals who look for an upgrade.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Hiba E.
- Role: Human Resources
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2024
Great, but not the smoothest,
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Easy to use the set up features, automated workflows work well.
What is your favorite aspect of this product?
bulk adjustments
What do you dislike most about this product?
not all features can be adjusted by bulk. the connection between the "Conversation Inbox" and the Ticketing, they should be separated completely since not all features are connected.
What recommendations would you give to someone considering this product?
Ensure your internal processes flow with the product, as you cannot change a product to match your internal processes. We have a lot of internal emails as part of our internal process, which affects the automation of tickets, and have to manually adjust them as the system functions off the domain.
Pros
- Trustworthy
- Caring
- Respectful
- Client Friendly Policies
Gina G.
- Role: Human Resources
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2024
Service Hub offers an easy-to-use knowledge base
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Our ability to manage cases originating from multiple sources was greatly improved by using HubSpot. Its many useful features, such as customer survey forms and seamless ticket ownership management, greatly improved our efficiency in responding to customer queries and issues.
What is your favorite aspect of this product?
One thing I enjoy is that my team can still use Tickets without having to purchase individual Support seats. You can integrate the HubSpot user interface with ease. With Service Hub, I have a powerful and easy-to-use tool to create and update material visible to clients. The AI writing assistance is fantastic. With this, I can easily transform my bullet points into paragraphs with minimal effort.
What do you dislike most about this product?
The merging feature is the only aspect of HubSpot that I don't find appealing. The way it copies the content of an existing ticket and pastes it into a new parent ticket without even deleting the old one is annoying.
What recommendations would you give to someone considering this product?
With HubSpot, our company can see the big picture when it comes to customer concerns. Controlling which problems need the most attention is now considerably easier. We can re-track those emails better with this method, especially since we know that each of our inboxes may also contain messages from other people, most of which are not from support.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Saves Time
