What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Contact Center Integration
Agent Scripting
Customer Self Service Capabilities
Analytics and Reporting
Agent Collaboration
Intelligent Search
Multi Channel Support
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Josephine O.
- Role: Finance
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Apr 2025
it gives maximum expectation to what is expected
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
proffesionality,uniqueness,value for money
What is your favorite aspect of this product?
conversion amd implementing
What do you dislike most about this product?
its kindof limited
What recommendations would you give to someone considering this product?
short term its good
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Fair
Ibukunolu A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2025
HubSpot: The difference is clear
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The interphase is easier to use
What is your favorite aspect of this product?
I like how it integrates other tools, making work easier. I love the user friendly interface too
What do you dislike most about this product?
None at the moment
What recommendations would you give to someone considering this product?
If you are considering Hubspot, go for it because you are in safe hands
Pros
- Unique Features
- Security Protects
- Continually Improving Product
- Reliable
Subash C.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2025
Uniting insights and automation with Hubspot hub
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It differentiate itself from other platforms through several key features and among them Hubspot's Smart CRM is the one, providing a 360 degree view of customer interactions across marketing, service and sales team.
What is your favorite aspect of this product?
One of my favourite aspects is it's AI-powered help desk, which centralizes ticket management and helps automating various tasks ensuring faster and reliable customer service.
What do you dislike most about this product?
Pricing structure needs to be improved.
What recommendations would you give to someone considering this product?
Firstly, Understand your business needs first. And if you're using a third party tools like gmail, slack and other tools try integrating with Service Hub which will help you assess how well it fits into your existing tech ecosystem.
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Efficient Service
