What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Analytics and Reporting
Contact Center Integration
Agent Scripting
Intelligent Search
Multi Channel Support
Agent Collaboration
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews
Prince O.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2025
Great Tool, Needs Deeper Automation
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub stands out because it鈥檚 super easy to use and fully connected with HubSpot鈥檚 CRM, Marketing, and Sales tools, so your whole team works off the same customer record.
What is your favorite aspect of this product?
My favorite aspect of HubSpot Service Hub is how seamlessly it connects customer support with sales and marketing
What do you dislike most about this product?
What I dislike most about HubSpot Service Hub is that some of the more advanced support features like custom SLAs, deep automation, or complex ticket routing are pretty basic unless you pay for higher tiers or add extra tools.
What recommendations would you give to someone considering this product?
If you鈥檙e considering HubSpot Service Hub, I鈥檇 recommend making sure your team will benefit from having your support, sales, and marketing data all in one place that鈥檚 where it really shines.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Egietseme O.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
Powerful and Easy to Use
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
What makes HubSpot Service Hub stand out is that It鈥檚 super user-friendly and combines automation, and customer feedback in one place, making support feel smooth and organized.
What is your favorite aspect of this product?
My favorite part is how everything鈥檚 connected from CRM to support tickets, this allows teams to get a full picture of the customer without jumping between tools. It just makes helping customers way easier.
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
Make sure to invest time in setting up automation and workflows early. It helps to really boosts efficiency. Also, take advantage of the HubSpot ecosystem to get the most seamless experience across sales, marketing, and support.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Precious E.
- Role: Operations
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jul 2025
A Seamless, Integrated Platform
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub鈥檚 biggest differentiator is its seamless integration with HubSpot鈥檚 marketing, sales, and CRM tools, allowing businesses to manage the entire customer journey in one unified platform. Its intuitive interface, powerful automation features, and comprehensive reporting make it accessible for teams of all sizes.
What is your favorite aspect of this product?
My favorite aspect of HubSpot Service Hub is its intuitive interface combined with powerful automation features. This combination makes it easy to set up efficient workflows that save time and ensure customers get timely, personalized support鈥攚ithout requiring extensive technical expertise.
What do you dislike most about this product?
The biggest drawback is that some advanced features鈥攍ike deeper customization options or omnichannel support鈥攃an feel limited without upgrading to higher-tier plans or adding third-party integrations. This can make scaling more expensive for growing teams with complex needs.
What recommendations would you give to someone considering this product?
I recommend HubSpot Service Hub to businesses seeking an all-in-one customer service platform that integrates smoothly with marketing and sales tools. It鈥檚 ideal for teams wanting to improve efficiency through automation and gain better insights with reporting. However, it鈥檚 important to evaluate your need for advanced features upfront, as some require higher-tier plans or additional integrations.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
