Looker Customer Reviews 2025 | Customer Intelligence

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Looker

Composite Score

8.6 /10

CX Score

8.7 /10

42 Reviews

What is Looker?

Looker is a platform for data that streamlines the data supply chain to create actionable information. It allows any organization to extract value from their data at web-scale, delivers powerful purpose built applications to address the needs of specific teams, and provides a flexible, embedded analytics framework with Powered by Looker.

Company Details

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Awards & Recognition

Looker won the following awards in the Customer Intelligence category

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2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

5 Top Rated Features

2024

Looker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Looker.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

3
Since last award

83 Plan to Renew

6
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Looker?

0% Negative

10% Neutral

90% Positive

Pros

Enables Productivity
Effective Service
Caring
Altruistic

Feature Ratings

Average 83

Audience Segmentation

Conversion Analysis

Data Visualization

API Framework

Audience Demographics

Cross Channel Attribution Analysis

Metadata Management

Anomaly Detection

Predictive Analytics

Customer Journey Modelling

Real Time Workflow Automation

Vendor Capability Ratings

Average 81

Business Value Created

Breadth of Features

Ease of Customization

Ease of Data Integration

Quality of Features

Vendor Support

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

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Business Intelligence & Analytics - Midmarket

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Business Intelligence & Analytics 鈥� Enterprise

Translation missing: en.product_page.ratings.score 8.1

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Retail Analytics

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Looker Reviews

Adedapo F.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Looker: Powerful, customizable Data Analytics

Likeliness to Recommend

10 /10

What differentiates Looker from other similar products?

Looker sets itself apart with its robust data modeling layer, which enables users to generate unique metrics and dynamically examine data on several platforms.

What is your favorite aspect of this product?

Looker's adaptable data modeling layer, which enables customized metrics and insights across various data sources, is my favorite feature.

What do you dislike most about this product?

Complex setup and steep learning curve.

What recommendations would you give to someone considering this product?

I recommend Looker for its powerful data modeling and analytics capabilities, but be prepared for a learning curve and complex setup.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rupali S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

suited for advanced user rights.

Likeliness to Recommend

9 /10

What differentiates Looker from other similar products?

Looker provides rather exact control over what every user may view and do.

What is your favorite aspect of this product?

We have configured roles so certain people may delve deeply into row-level data while others only view top-level summaries. This guards private information without sacrificing knowledge.

What do you dislike most about this product?

The permissions UI takes some getting used to and is not very straightforward.

What recommendations would you give to someone considering this product?

Looker provides powerful access governance if you require control and oversee several user tiers.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Cons

Commodity Features

Chris d.

Role: Finance
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Great software! Super fast

Likeliness to Recommend

10 /10

What differentiates Looker from other similar products?

Lowest/Best pricing out there!

What is your favorite aspect of this product?

Great and fast support

What do you dislike most about this product?

There is nothing I dislike. It is super easy to use!

What recommendations would you give to someone considering this product?

Do more research and you will see best price and super easy to use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Looker

What is Looker?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

Looker Ratings

87 Likeliness to Recommend

3 Since last award

83 Plan to Renew

6 Since last award

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Looker?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Metadata Management Easily manage metadata associated with customer data or audience segments.

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Sales Analytics

Business Intelligence & Analytics - Midmarket

Business Intelligence & Analytics 鈥� Enterprise

Retail Analytics

Looker Reviews

Adedapo F.

Looker: Powerful, customizable Data Analytics

Likeliness to Recommend

Pros

Rupali S.

suited for advanced user rights.

Likeliness to Recommend

Pros

Cons

Chris d.

Great software! Super fast

Likeliness to Recommend

Pros

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3
Since last award

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Feature Ratings

Audience Segmentation

Conversion Analysis

Data Visualization

API Framework

Audience Demographics

Cross Channel Attribution Analysis

Metadata Management

Anomaly Detection

Predictive Analytics

Customer Journey Modelling

Real Time Workflow Automation

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Customization

Ease of Data Integration

Quality of Features

Vendor Support

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training