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Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Enables Productivity

Feature Ratings

Average 83

Mobility

85

Data Analysis and Survey Function

84

State Transformation

84

Security

83

Drag and Drop Design

83

Workflow Automation

83

Version Management

82

Field Configuration and Customization

82

APIs and Integration

82

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

83

Ease of Data Integration

83

Quality of Features

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Matheus D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

A Simple and Effective Tool with Potential for Enh

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms also differentiates itself by offering unlimited form responses, a feature not always available with other platforms that impose limits on data collection without a premium subscription. The ability to customize forms with simple question types, embed them easily on websites, and automatically collect responses in a Google Sheet adds significant value for users seeking a streamlined experience. Additionally,

What is your favorite aspect of this product?

My favorite aspect of Google Forms is its seamless integration with Google Sheets, which allows for real-time data collection and easy analysis. The simplicity and ease of use make it an ideal tool for creating surveys, quizzes, and registration forms without any hassle.

What do you dislike most about this product?

What I dislike most about Google Forms is the limited customization options for design and layout. While the basic templates are functional, there鈥檚 not much flexibility in terms of branding, advanced visual adjustments, or more interactive question types compared to other tools.

What recommendations would you give to someone considering this product?

I recommend Google Forms to anyone needing a simple, free tool for creating surveys, quizzes, or forms. It's perfect for quick data collection and integrates well with Google Sheets. However, if you need advanced customization or more complex features, consider other options.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Rahul K.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Jan 2025

easy to use

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

it is really good at capturing what it needs

What is your favorite aspect of this product?

ease of integration

What do you dislike most about this product?

not well adopted

What recommendations would you give to someone considering this product?

do your research make sure it fits the use case

Pros

  • Security Protects
  • Performance Enhancing
  • Client's Interest First
  • Includes Product Enhancements

Cons

  • Less Reliable
  • Less Efficient Service
  • Less Transparent

Oliver T.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

Easy to use and respond, but mobile needs work.

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Google Forms is the easiest to use.

What is your favorite aspect of this product?

Love how easy it is to send a link for people to fill out.

What do you dislike most about this product?

Dislike the horrible mobile interface.

What recommendations would you give to someone considering this product?

Despite its shortcomings, Forms is by far the easiest solution to internal surveys and polls.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Cons

  • Slower Product Innovation
  • Leverages Incumbent Status
  • Less Efficient Service

Most Popular Google Forms Comparisons

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