Google Forms Customer Reviews 2025

This content is currently locked.

Your current 91制片厂 subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Google

Google Forms

Composite Score

9.0 /10

CX Score

9.3 /10

760 Reviews

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Forms won the following awards in the Survey Software category

Filter By

2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

5 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

2 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Conflict Resolution

2022

Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative

3% Neutral

96% Positive

Pros

Fair
Reliable
Respectful
Acts with Integrity

Feature Ratings

Average 84

Collaboration

Mobile Support

Questionnaire Design/Survey 91制片厂er

Role and User Management

3rd-Party Integrations

Templates & Question Library

Data Analysis and Visualization

APIs and Integration

Customizable Branding

Branching and Logic

Multi-Channel Distribution

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Customization

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Online Forms

Translation missing: en.product_page.ratings.score 8.9

View Google Forms in this category (opens in a new tab)

Google Forms Reviews

Gabrielle M.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Online form creation

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It is creates good online forms

What is your favorite aspect of this product?

Apart from creating online forms it has a good survey tools like questionnaires

What recommendations would you give to someone considering this product?

It is a user-friendly interface and it is also flexible

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nanette C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Truly amazing for quality surveys.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Monumental for quizzes and structured data collection.

What is your favorite aspect of this product?

Exquisite for surveys and troubleshooting tools.

What do you dislike most about this product?

I did not find any problem with it.

What recommendations would you give to someone considering this product?

Yes for it's greatest for quality surveys and troubleshooting tools.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amr M.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Seamless form publishing application

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms runs smoothly on mobile devices and connects easily to Google Workspace developer tools and Apps Script through APIs.

What is your favorite aspect of this product?

Google Forms has an intuitive interface and form design tools that makes it easy to create anything from simple contact forms to multipage surveys with branching and multiple question types.

What do you dislike most about this product?

Both the platform鈥檚 interface and the forms have a basic design with very limited customization options.

What recommendations would you give to someone considering this product?

Keep an eye on Google Drive and Forms to delete accidental duplicates or unwanted forms, they can clutter your Drive and make it harder to find the ones that matter.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

91制片厂

Latest 91制片厂

Google Forms

What is Google Forms?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Google Forms Ratings

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Forms?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Invite people to review or edit the survey before sending them out.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Questionnaire Design/Survey 91制片厂er Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Role and User Management Enable different levels of access and permissions based on role.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.鈥�

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Customizable Branding Sets rules that personalize respondents鈥� form-filling experience with intuitive survey flow logic options to tailor your survey.

Branching and Logic Sets rules that personalize respondents鈥� form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Online Forms

Google Forms Reviews

Gabrielle M.

Online form creation

Likeliness to Recommend

Pros

Nanette C.

Truly amazing for quality surveys.

Likeliness to Recommend

Pros

Amr M.

Seamless form publishing application

Likeliness to Recommend

Pros

Most Popular Google Forms Comparisons

SurveyMonkey Enterprise

Microsoft Forms

Zoho Survey

Typeform

Qualtrics Strategy & 91制片厂

SurveySparrow

Title

Feature Ratings

Collaboration

Mobile Support

Questionnaire Design/Survey 91制片厂er

Role and User Management

3rd-Party Integrations

Templates & Question Library

Data Analysis and Visualization

APIs and Integration

Customizable Branding

Branching and Logic

Multi-Channel Distribution

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Customization

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement