What is Genesys DX?
Create personalized experiences at scale, with a single solution that brings the best of artificial intelligence (AI) chatbots and human support together. So, your customers and employees get what they need the first time, every time.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGenesys DX Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
88 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Genesys DX?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Vendor's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Knowledgebase
Translation
Application Programming Interface
Integration With CRM
Multi-channel
Learning and Adaptability
Personalized Service
Leads Generation
Wayfinding
Voice or Text Input
Scheduled Availability
Vendor Capability Ratings
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Quality of Features
Business Value Created
Ease of Implementation
Vendor Support
Ease of Customization
Ease of IT Administration
Genesys DX Reviews
Akash P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Great tool, but setup is complex.
Likeliness to Recommend
What differentiates Genesys DX from other similar products?
Genesys DX is different from other products because it uses smart AI chatbots that understand conversations better and smoothly connect with live agents, making customer support faster and easier across different platforms.
What is your favorite aspect of this product?
My favorite aspect of Genesys DX is how it combines AI chatbots with live agent support, allowing for a smooth transition between automated and human help. This makes customer interactions feel more natural and efficient, improving the overall experience.
What do you dislike most about this product?
One downside of Genesys DX is that it can be complex to set up and fully customize, especially for smaller businesses without dedicated technical resources, which might make the initial implementation a bit challenging.
What recommendations would you give to someone considering this product?
If you're thinking about using Genesys DX, make sure you have some tech support to help set it up, and start with the simple features before diving into the more complex ones to get the most out of it.
Pros
- Includes Product Enhancements
- Appreciates Incumbent Status
- Helps Innovate
- Continually Improving Product
Ammy s.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: Vendor Selection and Purchasing
Submitted Jun 2023
good and fast support from Genesys team - fast
Likeliness to Recommend
What differentiates Genesys DX from other similar products?
I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.
What is your favorite aspect of this product?
I love that its so reliable, I can count the times its had some issues with one hand. I like that its literally like using your cell phone but easier, with no complicated menus or buttons or complicated layout. I like that it comes with a quality manager out of the box, which eliminates the need for a separate quality management ...
What do you dislike most about this product?
Email handling and the opportunities in the out of box solution is very poor. Even with additional Apps, the service is very limited2. Setup the roles, rights, permissions is challenging and doesnt fulfill our requirements3. Some parts in the User Management are impractical and complicated (no export ...
What recommendations would you give to someone considering this product?
I love that its so reliable, I can count the times its had some issues with one hand. I like that its literally like using your cell phone but easier, with no complicated menus or buttons or complicated layout. I like that it comes with a quality manager out of the box, which eliminates the need for a separate quality management ...
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features
Shingo N.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2022
Great Product!
Likeliness to Recommend
What differentiates Genesys DX from other similar products?
The Usability
What is your favorite aspect of this product?
Integrates amazingly with crm Ease of use
What do you dislike most about this product?
The UI can be enhanced to be more appealing
What recommendations would you give to someone considering this product?
It is a great product that has a high ROI. The platform will improve your marketing strategies.
Pros
- Reliable
- Enables Productivity
- Caring
- Respectful