What is Genesys DX?
Create personalized experiences at scale, with a single solution that brings the best of artificial intelligence (AI) chatbots and human support together. So, your customers and employees get what they need the first time, every time.
Company Details
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Get AssistanceGenesys DX Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
88 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Genesys DX?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Vendor's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Knowledgebase
Translation
Application Programming Interface
Integration With CRM
Multi-channel
Learning and Adaptability
Personalized Service
Leads Generation
Wayfinding
Voice or Text Input
Scheduled Availability
Vendor Capability Ratings
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Quality of Features
Business Value Created
Ease of Implementation
Vendor Support
Ease of Customization
Ease of IT Administration
Genesys DX Reviews
Ndumiso Theo N.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Dec 2024
Easy to use, but a bit pricey.
Likeliness to Recommend
What differentiates Genesys DX from other similar products?
Genesys DX鈥檚 powerful analytics and reporting capabilities allow businesses to track performance, customer satisfaction, and agent productivity in great detail. The platform offers real-time and historical data that can be used to identify trends, uncover opportunities for improvement, and optimize operations.
What is your favorite aspect of this product?
Scalable Cloud-Native Architecture
What do you dislike most about this product?
Customer Support Challenges and Dependency on Internet Connectivity
What recommendations would you give to someone considering this product?
Clearly define your goals and requirements. Consider factors like the number of communication channels you need (e.g., voice, chat, email, social media), desired customer experiences outcomes, agent productivity goals, and reporting needs. Genesys DX is a powerful platform with many features, so understanding exactly what you need will help you avoid unnecessary complexity.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sachin S.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Fabulous Support
Likeliness to Recommend
What differentiates Genesys DX from other similar products?
Genesys DX provide more support in understanding client needs and generating revenue in the business
What is your favorite aspect of this product?
I specially like the digital engagement feature of this product. I can use this software from any location
What do you dislike most about this product?
Sometimes, we face issues when getting response or results from this products
What recommendations would you give to someone considering this product?
If you want to save your crucial time, start using this software
Pros
- Inspires Innovation
- Includes Product Enhancements
- Friendly Negotiation
- Reliable
Cons
- Vendor's Interest First
Sanskar S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Powerful features, but complex to set up.
Likeliness to Recommend
What differentiates Genesys DX from other similar products?
Genesys DX is different because it brings together customer engagement and conversational AI, focusing on delivering personalized experiences across different channels in real-time.
What is your favorite aspect of this product?
My favorite aspect of Genesys DX is its ability to provide personalized customer experiences in real-time, allowing businesses to engage with customers more effectively across various channels.
What do you dislike most about this product?
What I dislike most about Genesys DX is that it can be complex to implement and may require a significant investment of time and resources to fully utilize its features.
What recommendations would you give to someone considering this product?
If you're thinking about using Genesys DX, be ready for a somewhat complicated setup, and make sure you have the resources for training and implementation to really make the most of its features.
Pros
- Effective Service
- Helps Innovate
- Continually Improving Product
- Reliable