What is Epicor Kinetic CRM?
Epicor Kinetic CRM provides a 360-degree view of the entire customer, supplier, or partner relationship regardless of position in the customer lifecycle. Epicor Kinetic CRM software helps you maximize your customer information and broaden the scope of your data to everyone within the organization and to stakeholders through contextual delivery of essential customer data to information workers, wherever it's needed.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceEpicor Kinetic CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
91 Plan to Renew
69 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Epicor Kinetic CRM?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Activity and Workflow Management
Telephony and Call Center Management
Account and Contact Management
Customer Service Management
Marketing Management
Sales Management
Collaboration
Analytics and Reporting
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Epicor Kinetic CRM Reviews
Zainab K.
- Role: Operations
- Industry: Media
- Involvement: Vendor Management and Renewal
Submitted Nov 2025
A dependable CRM that fits well into real business
Likeliness to Recommend
What differentiates Epicor Kinetic CRM from other similar products?
In my view, the biggest differentiator for me is how naturally it fits into day-to-day operations instead of feeling like a separate tool you have to manage.Most CRMs make you jump through menus just to get simple things done, but Epicor keeps everything tied closely to the actual workflow especially if you鈥檙e dealing with inventory, orders, or manufacturing-related processes. Another thing that stands out is the level of customization. It doesn鈥檛 force you into a rigid structure. You can tweak screens, fields, and reports to match how your team actually works, which reduces a lot of back and forth and training time.
What is your favorite aspect of this product?
My favorite thing about Epicor CRM is how quickly I can pull up the exact customer or order details I need without digging around. The search and filtering feel genuinely practical not overloaded with fancy options that no one uses. When I鈥檓 on calls or responding to customer issues, being able to get a full picture in seconds actually makes a noticeable difference. I also like that updates reflect instantly across modules. If sales updates something, I can see it on my end right away. It removes a lot of miscommunication and saves time during busy hours.
What do you dislike most about this product?
The thing that annoys me the most ( I am not sure if it annoys others or not ) is that some of the configuration areas still feel a bit old school. You can do a lot with it, but getting certain settings in place takes more steps than it should. It鈥檚 not something you deal with every day, but whenever you need to tweak workflows or adjust fields, it feels like you鈥檙e fighting the system a little. Also, some of the UI sections aren鈥檛 as modern or intuitive as the newer CRMs in the market. Nothing that breaks the experience, but you definitely notice it when switching between modules.
What recommendations would you give to someone considering this product?
I will say go for Epicor CRM only if you鈥檙e ready to spend a little time upfront understanding how the system ties into your existing processes. It鈥檚 powerful, but you get the best value when you set it up properly instead of just using the default structure. Also, involve the team early. A bit of training goes a long way because once people understand the flow, it becomes genuinely easy to use.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Nehal C.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2025
Secure and delight service product
Likeliness to Recommend
What differentiates Epicor Kinetic CRM from other similar products?
Security concerns me most and it is there in the product
What is your favorite aspect of this product?
Security is best
What do you dislike most about this product?
Nothing as such. More automation would be more beneficial
What recommendations would you give to someone considering this product?
If you want secure product, go with it
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
Chirag B.
- Role: Operations
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Nov 2025
Go with it. Awesome experience
Likeliness to Recommend
What differentiates Epicor Kinetic CRM from other similar products?
Productivity has been increased since we are using this. It keeps adapting as per the changing world
What is your favorite aspect of this product?
Security and adaptation
What do you dislike most about this product?
Costing is always a question for clients if they can get it more cheaper
What recommendations would you give to someone considering this product?
Go with it with no other thoughts
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service