Coupa Supply Chain Design & Planning Customer Reviews 2025 |

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Coupa Software

Coupa Supply Chain Design & Planning

Composite Score

7.0 /10

CX Score

7.0 /10

21 Reviews

What is Coupa Supply Chain Design & Planning?

Coupa gives you the flexibility to work with any supplier you want, any way you want.

Company Details

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Awards & Recognition

Coupa Supply Chain Design & Planning won the following awards in the Supply Chain Management category

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3 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact

2024

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Coupa Supply Chain Design & Planning Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Coupa Supply Chain Design & Planning.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

7
Since last award

88 Plan to Renew

8
Since last award

75 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Coupa Supply Chain Design & Planning?

4% Negative

17% Neutral

79% Positive

Pros

Continually Improving Product
Helps Innovate
Respectful
Effective Service

Cons

Vendor's Interest First

Feature Ratings

Average 74

Procurement Management

Order Management

Supplier Management

Collaboration

Transportation Management

Customer Service

Inventory Management

Manufacturing Planning and Production

Warehouse Management

Forecasting and Planning

Returns Management

Vendor Capability Ratings

Average 76

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Business Value Created

Ease of Customization

Breadth of Features

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Coupa Supply Chain Design & Planning Reviews

Kaylan A.

Role: Vendor Management
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

Coupa's great, compatibility issues.

Likeliness to Recommend

6 /10

What differentiates Coupa Supply Chain Design & Planning from other similar products?

Ease of use, amount of information built in, and traceability

What is your favorite aspect of this product?

Streamlines process.

What do you dislike most about this product?

It isn't as compatible with our other systems.

What recommendations would you give to someone considering this product?

Verify that every bit of the software will work the way it is supposed to with your current systems. There are certain aspects that cannot be used until we upgrade other things.

Pros

Enables Productivity
Reliable
Performance Enhancing
Unique Features

Cons

Vendor's Interest First

Arunkumar A.

Role: Vendor Management
Industry: Transportation
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Dec 2024

Intuitive, easy to access, user friendly.

Likeliness to Recommend

6 /10

What differentiates Coupa Supply Chain Design & Planning from other similar products?

Intuitive, easy to access, has a better customer support but needs to work well with the integration

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Integration should be better

What recommendations would you give to someone considering this product?

Software which has been widely adapted by companies recently, easy to teach and to be taught.

Pros

Reliable
Effective Service
Helps Innovate
Enables Productivity

Cons

Commodity Features
Less Generous
Leverages Incumbent Status

Upagya K.

Role: C-Level
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Coupa鈥檚 integration process can be cumbersome.

Likeliness to Recommend

8 /10

What differentiates Coupa Supply Chain Design & Planning from other similar products?

It is more advanced

What is your favorite aspect of this product?

Supply chain design

What do you dislike most about this product?

The integration aspect with different ERPS

What recommendations would you give to someone considering this product?

It鈥檚 an evolving product if you have patience then go for it

Pros

Continually Improving Product
Effective Service
Inspires Innovation
Caring

Most Popular Coupa Supply Chain Design & Planning Comparisons

Oracle Supply Chain Management
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SAP Supply Chain Management
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Microsoft Dynamics 365 ERP
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IBM Sterling Supply Chain Business Network
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DELMIA Quintiq Supply Chain Planning
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SAS Supply Chain Intelligence
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Coupa Supply Chain Design & Planning

What is Coupa Supply Chain Design & Planning?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Coupa Supply Chain Design & Planning Ratings

80 Likeliness to Recommend

7 Since last award

88 Plan to Renew

8 Since last award

75 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Coupa Supply Chain Design & Planning?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Order Management Includes order entry, order processing, order tracking, and parts management.

Supplier Management Ability to generate, sort and categorize vendor profiles and/or including supplier collaboration, quarterly Business Review Meetings, Scorecards, KPI and SLA's.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Transportation Management Includes carrier and fleet management, as well as routing and scheduling.

Customer Service Support for deliver, returns, schedule changes, and any other product challenges

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Manufacturing Planning and Production Transformation of raw materials to finished goods, assembling, kitting, and quality

Warehouse Management Includes 3PL management, inventory tracking, and demand planning.

Forecasting and Planning Includes historical "what-if" analysis, data separation, and demand shaping capacity.

Returns Management Includes returns quality check, pending returns, and dispute case tracking.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Coupa Supply Chain Design & Planning Reviews

Kaylan A.

Coupa's great, compatibility issues.

Likeliness to Recommend

Pros

Cons

Arunkumar A.

Intuitive, easy to access, user friendly.

Likeliness to Recommend

Pros

Cons

Upagya K.

Coupa鈥檚 integration process can be cumbersome.

Likeliness to Recommend

Pros

Most Popular Coupa Supply Chain Design & Planning Comparisons

Oracle Supply Chain Management

SAP Supply Chain Management

Microsoft Dynamics 365 ERP

IBM Sterling Supply Chain Business Network

DELMIA Quintiq Supply Chain Planning

SAS Supply Chain Intelligence

Title

7
Since last award

8
Since last award

5
Since last award

Feature Ratings

Procurement Management

Order Management

Supplier Management

Collaboration

Transportation Management

Customer Service

Inventory Management

Manufacturing Planning and Production

Warehouse Management

Forecasting and Planning

Returns Management

Vendor Capability Ratings

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Business Value Created

Ease of Customization

Breadth of Features

Quality of Features

Availability and Quality of Training

Ease of Data Integration