What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Fair
- Enables Productivity
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus by ZoomInfo Reviews
Kelvin G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Annotation Solution and Easy to Set.
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
The best customer services management platform that easily provide multiple solution from easy reports building, call easy recording capability and also amazing workflow management solution.
What is your favorite aspect of this product?
The dashboard arrangement is the best and easy to understand how the functions performs and the quality of the services is excellent.
What do you dislike most about this product?
Nothing for me to complain about the capabilities and easy features offered by this software. Technical team is also the best and very active team.
What recommendations would you give to someone considering this product?
Easy system that can easily manage various customers call and also record any required conversation easily and production of data analytics is effective.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Aug 2021
Easy to use, helpful
Likeliness to Recommend
Pros
- Respectful
- Efficient Service
- Effective Service
- Saves Time
Kirstin L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Great from Managers, Not so much for others
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
They have an app to listen to recorded calls, which is great when you are on the go.
What is your favorite aspect of this product?
My favorite part is the ability to change the listening speed. Like a podcast, you can decrease or increase the speed at least 2x. The cybersecurity is great which is top of mind for many companies, but it may also contribute to it being less intuitive.
What do you dislike most about this product?
The transcription could definitely use improvement. Any call where there's an accent gets transcribed poorly or not all. Intuitive note taking and integrating next steps within the app should be part of the software solution but is not, so in my case, I'm using 3 separate applications to effectively use Chorus to complete my next steps. If you recorded a video call, there's no option to minimize the video or listen without video loading. The video takes up at least 2/3rds of my computer screen and is incredibly annoying if I'm just looking for a specific note in the transcript.
What recommendations would you give to someone considering this product?
If you're a manager, this tool is great, but for the everyday user, if you want your whole team on board, I would consider another solution like Avoma.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
