What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
91 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Respectful
- Trustworthy
- Transparent
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Dashboards, Analytics and Reporting
Application Integration
Custom Scorecard Templates
Coaching Records
Gamification
AI Simulation Training
Coaching Notes
Video Practice
Collaboration
LMS Integration
Call Ingestion
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
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Chorus by ZoomInfo Reviews
Amanda P.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2025
Smarter Sales Strategies with ZoomInfo
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Chorus is regarded as the cornerstone in the platform of teams that are interested in sales performance. The solution allows the process to be more effective by the call being dissected in detail, which is believed to give the customer a broader spectrum of what he/she is looking for instead.
What is your favorite aspect of this product?
Customers really value the availability of call recordings. It helps them to distribute buildings and minimize any chance of misunderstanding, ensuring a well synchronized operation that in turn results in an effective pathway to meet targets.
What do you dislike most about this product?
The text transcripts can be overwhelming to read. Since the formatting isn鈥檛 always great, it feels like reading a big block of text.
What recommendations would you give to someone considering this product?
It鈥檚 also great for training new team members. Instead of throwing them straight into sales calls, they can listen to real conversations and learn what works before talking to customers themselves.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Rene D.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Aug 2024
intelligent note taking app.
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
It connects and logs my calls automatically.
What is your favorite aspect of this product?
It saves time on call reports and next steps. When I'm on the phone, I don't have to write down as many things. the choice to go back and look over the talk weeks later.
What do you dislike most about this product?
Joining meetings and pasting URLs doesn't always work.
What recommendations would you give to someone considering this product?
best for takes detailed notes & summarizes.
Pros
- Helps Innovate
- Reliable
- Effective Service
- Inspires Innovation
Ayman A.
- Role: Operations
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Aug 2024
Fantastic product
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
It's easy to use.
What is your favorite aspect of this product?
Really easy to use
What do you dislike most about this product?
Integration
What recommendations would you give to someone considering this product?
Better integration
Pros
- Respectful
- Altruistic
- Transparent
- Continually Improving Product
Cons
- Less Efficient Service
- Inhibits Innovation
- Commodity Features
