What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Fair
- Enables Productivity
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus by ZoomInfo Reviews
Kusuma C.
- Role: Finance
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Apr 2025
"Chorus by Zoom Info Enhances Sales Performance."
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Chorus by ZoomInfo differentiates itself with its advanced AI-powered conversation analytics, seamless CRM integration, and actionable sales coaching insights, helping teams improve performance and close deals faster.
What is your favorite aspect of this product?
My favorite aspect of Chorus by ZoomInfo is its AI-driven conversation insights, which provide actionable feedback and coaching to improve sales performance and pipeline management.
What do you dislike most about this product?
What I dislike most about Chorus by ZoomInfo is the occasional difficulty in integrating with some third-party applications, which can create setup challenges for users.
What recommendations would you give to someone considering this product?
I recommend ensuring your team is prepared to leverage the AI-powered insights effectively, as well as investing time in training to fully utilize the conversation analytics and sales coaching features.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jitendra S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Improved sales conversations
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
It stands out for transcribing calls as they arrive and highlights key terms for tracking it make it better choice for us.
What is your favorite aspect of this product?
I really like as it automatically transcribe calls so we do not miss ant details which makes it the best for us.
What do you dislike most about this product?
Nothing I dislike about it for now.
What recommendations would you give to someone considering this product?
Do not give it another thought you just jump with it as you are going to love and recommend others to use it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Saty S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2025
ZoomInfo Delivers the Competitive Edge
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
It excites me so much how Chorus gets involved in integrating into Salesforce and ZoomInfo in a seamless manner. The easiest way to handle call data while getting the added benefit of the link of these recordings to the CRM will be by means of this kind of integration. This type of combination of tools helps the sales team save time and does not compromise the quality of the insights they possess.
What is your favorite aspect of this product?
It is very convenient if you can go back to past calls. More often than not I need to reword my end of call notes, or get the customer鈥檚 demand in a better way; therefore, I hope to make my follow-up message more precise. Chorus is a tool that will be my fail-safe.
What do you dislike most about this product?
I find the interface a bit confusing at times, especially for new users. A simpler, more intuitive design would make it much easier to use.
What recommendations would you give to someone considering this product?
If you spend a lot of time talking to customers, this tool is a lifesaver. You don鈥檛 have to worry about taking notes because it records and transcribes everything for you.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
