What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Get AssistanceChorus by ZoomInfo Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Fair
- Enables Productivity
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus by ZoomInfo Reviews
Katebah A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Amazing tool for coaching and deal management!
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
User-friendly platform that is very clear to navigate. I have used the competition and I find Chorus to be as clear as day. I appreciate the audio transcription and the features that come with it.
What is your favorite aspect of this product?
I enjoy the playlists one can create as they find calls that their peers have for review. As a new member of the team, I find myself watching and learning from all recommended deals, and being able to have a dedicated playlist is ideal.
What do you dislike most about this product?
I find that the sales skills section could be more complete on what they track and the ability to highlight specific skills would be ideal. This can be done with the manager's approval as an idea.
What recommendations would you give to someone considering this product?
Ensure that everyone on your team is coming together to be trained on this product, especially since there are many new features they can use and they may only have experience with the competition.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Gabe L.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Feb 2022
Great tool for getting feedback and action points
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Coaching and follow up action points after a zoom meeting
What is your favorite aspect of this product?
The follow up action points
What do you dislike most about this product?
It doesn鈥檛 always start recording when I鈥檓 in a zoom meeting.
What recommendations would you give to someone considering this product?
Helpful for coaching. But not sure how expensive it is.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Efficient Service
Susan W.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Feb 2022
Great product, use it daily.
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
I have used the built in tool in Hubspot previously and Chorus.ai is easier to use and I love that it transcribes the call.
What is your favorite aspect of this product?
The transcription
What do you dislike most about this product?
At this point there isn't anything that I don't like.
What recommendations would you give to someone considering this product?
It's a great tool, I use it daily and my team can bring a call to our meeting once a week to listen to and offer advise.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
