What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Get AssistanceChorus by ZoomInfo Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Fair
- Enables Productivity
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus by ZoomInfo Reviews
Tanner W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Chorus is nice to record your customer calls
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
The Chorus sales rep did well building trust during negotiations
What is your favorite aspect of this product?
Peace of mind for calls being recorded
What do you dislike most about this product?
No native zoom integration
What recommendations would you give to someone considering this product?
Evaluate this and Gong
Pros
- Caring
- Respectful
- Client Friendly Policies
- Helps Innovate
Gibbs A.
- Role: Human Resources
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted May 2022
Chirus.ai is a great software for doing work.
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
The buying experience was good, as were the implementation and onboarding experiences. We received immediate value from Chorus, particularly for sellers who had a better time actively listening to customers, and preparing for future calls by listening to previous calls and reading transcriptions. There鈥檚 far more we would like to do with Chorus, however we鈥檝e not yet invested in leveraging the platform in an exceedingly repeatable way. We are sitting on a mountain of calls, and that we want more focus/attention on choosing the proper needs enablement purposes, and for collating feedback on enhancements for our Product team.
What is your favorite aspect of this product?
Flexible information tagging of decision topics Searchable call transcripts listening to most interesting components of calls editing of calls to capture and save snippets Topical Playlists emulate greatest hit ideas in Spotify. Overall, the product and company are a pleasure to figure with, however, we鈥檒l want a lot of dedicated focus on internal resources to urge purposeful ROI.
What do you dislike most about this product?
Loading the recording has some problems, particularly for long recording videos. I鈥檓 unsure if it鈥檚 with my connection or the app itself. However, I perceive that since the tools are keeping a lot of recording, it鈥檚 still functioning what it is supposed to be doing still the difficulty of loading the recording is barely a minimal issue.
What recommendations would you give to someone considering this product?
As a user, I like to recommend Chorus.aI; it鈥檒l facilitate companies, particularly the sales department, to improve their sales style or technique by looking at the recording as a sample of a selling point. It's terribly usable further now of the pandemic, especially for people who are engaging at home or having a tough time communicating with peers and requesting an assistant for training.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Effective Service
Andreas B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2022
Innovative product but quality could improve.
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
Variety of tracking options, not just calls.
What is your favorite aspect of this product?
Transcribing is very cool and brings a lot of value
What do you dislike most about this product?
Analytics could improve
What recommendations would you give to someone considering this product?
Also consider Gong
Pros
- Performance Enhancing
- Unique Features
- Altruistic
- Helps Innovate
Cons
- Less Effective Service
