What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceChorus by ZoomInfo Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Chorus by ZoomInfo.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Fair
- Enables Productivity
- Respectful
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Chorus by ZoomInfo Reviews
Daniel E.
- Role: Sales Marketing
- Industry: Banking
- Involvement: Vendor Management and Renewal
Submitted Sep 2022
Great product
Likeliness to Recommend
Pros
- Respectful
- Helps Innovate
- Efficient Service
- Caring
Cons
- Less Inspiring
Allan k.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2022
So great and helpful tool for all CSMs and BDRs.
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
With this platform it easy for one to access any past recordings at any time. Secondly one can easily see the filler words when demonstration is undergoing. Also with this platform one can easily couch others helping one to easily reflect on the past conversation. The analytics are great.
What is your favorite aspect of this product?
This platform has helped me to review missed points, key takeaways and mostly focus on growth.
What do you dislike most about this product?
The platform is helping me alot. I have no cons for the platform.
What recommendations would you give to someone considering this product?
I highly recommend Chorus due to it great features which help in enhancing superb analytics.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Jesper H.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
Analyzes data and saves us time
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
I enjoy how effortlessly Chorus can "listen in" on the call by integrating with your phone software. You can set up trigger words so you can go back and look through a portion of the call without having to read through the entire transcript in this way.
What is your favorite aspect of this product?
We have a mountain of calls. Thus we need to put more effort and concentration into picking the best calls for enablement and for gathering input on improvements for our Product team. Although the firm and product are generally a pleasure to work with, we will need to devote more internal resources to get a substantial return on investment.
What do you dislike most about this product?
I had hoped that AI recommendations would be more trustworthy. The Android mobile app is incredibly glitchy. Desire a connection with Customer Success that is more proactive. The product itself is excellent. However, I struggle with the cost against value trade-off.
What recommendations would you give to someone considering this product?
I would suggest Chorus if you're searching for a solution to get more insight into the calls made by your staff. It is excellent to have call visibility because it may be utilized to train new team members or responsibilities. Using the platform as a decentralized team, we were able to streamline our onboarding and training procedures for new hires and implement best practices.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Effective Service
