Barracuda Email Security Gateway Customer Reviews 2025 |

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Barracuda Networks

Barracuda Email Security Gateway

Composite Score

7.9 /10

CX Score

8.3 /10

17 Reviews

What is Barracuda Email Security Gateway?

The Barracuda Email Security Gateway is an email security gateway that manages and filters all inbound and outbound email traffic to protect organizations from email-borne threats and data leaks. As a complete email management solution, the Barracuda Email Security Gateway lets organizations encrypt messages and leverage the cloud to spool email if mail servers become unavailable..

Company Details

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Awards & Recognition

Barracuda Email Security Gateway won the following awards in the Cloud Email Security category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

4 Top Rated Capabilities

3 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2 Top Rated Capabilities

2 Top Rated Features

2023

Barracuda Email Security Gateway Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Barracuda Email Security Gateway.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Barracuda Email Security Gateway?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Caring

Feature Ratings

Average 85

Administrator Email Processing

Anti-Spoofing Protection

Administrator Dashboard and Reporting

Email Account Protection

Bulk Remediation

O365 integration

Artificial Intelligence / Machine Learning

Managed Services Offering

End-User Warnings in Email Client Software

Tagging

Data Loss Prevention

Vendor Capability Ratings

Average 84

Quality of Features

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Vendor Support

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Also Featured in...

Secure Email Gateway - Enterprise

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Barracuda Email Security Gateway Reviews

Ravi S.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic product with good features

Likeliness to Recommend

9 /10

What differentiates Barracuda Email Security Gateway from other similar products?

Friendly, good features user friendly, better in this segment compare to other product

What is your favorite aspect of this product?

Having good features

What do you dislike most about this product?

Not much thing

What recommendations would you give to someone considering this product?

It's a good product in this era people should use and experience once

Pros

Continually Improving Product
Reliable
Caring
Respectful

Adam H.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2023

Great product. Fantastic service!

Likeliness to Recommend

10 /10

What differentiates Barracuda Email Security Gateway from other similar products?

Barracuda has an exceptional support and implementation team.

What is your favorite aspect of this product?

It鈥檚 intuitive to use. Knowledgebase is up to date and helpful for implementation/ administration.

What do you dislike most about this product?

End-user customization is a bit lacking. Need more options there.

What recommendations would you give to someone considering this product?

Ask for a demo with Barracuda to see if the product works for you.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

David G.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Peace of mind for your email security.

Likeliness to Recommend

9 /10

What differentiates Barracuda Email Security Gateway from other similar products?

Integrates extremely well with 365 and does an excellent job protecting your email and your users.

What is your favorite aspect of this product?

It's very intelligent and continues to learn to keep your inboxes secure. I don't have to worry much about it and very rarely have to manually approve/deny an email.

What do you dislike most about this product?

That the product has to exist at all really. Which is no fault of the product itself.

What recommendations would you give to someone considering this product?

If you need solid email security that integrates very easily you can't go wrong.

Pros

Reliable
Trustworthy
Security Protects
Continually Improving Product

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Barracuda Email Security Gateway

What is Barracuda Email Security Gateway?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2023 Emotional Footprint Champion

Barracuda Email Security Gateway Ratings

88 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Barracuda Email Security Gateway?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Administrator Email Processing Contains features to automate the detection and quarantining of suspicious emails and review by human beings, allowing for manual intervention where necessary.

Anti-Spoofing Protection The service detects when an identity is being spoofed by a false sender and raises an alert, with the option to automatically quarantine the email in question.

Administrator Dashboard and Reporting Web-based interface containing real-time data on threats intercepted or blocked by the service.

Email Account Protection Security measures preventing your mailboxes from being hijacked or intercepted by third party malicious actors.

Bulk Remediation The ability to stop email-related threats such as Phishing, Malware and Spam attacks in mass

O365 integration Integrates directly and seamlessly with Microsoft's cloud email service without the need for redirection or change to MX records or SPF entries.

Artificial Intelligence / Machine Learning Service "learns" the organization's email activity/behavior, tuning in to settings appropriate for activities.

Managed Services Offering In addition to the software service, managed services can be purchased from the vendor, such as incident response or active monitoring.

End-User Warnings in Email Client Software Service will place a banner in the email message warning of a possible hazard, if an email passes the software's security scrutiny but still looks suspicious.

Tagging Service offers the ability to tag or flag emails that appear suspicious, alerting the email administrator to review the email manually.

Data Loss Prevention Prevention of data exfiltration in outgoing emails.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Secure Email Gateway - Enterprise

Barracuda Email Security Gateway Reviews

Ravi S.

Fantastic product with good features

Likeliness to Recommend

Pros

Adam H.

Great product. Fantastic service!

Likeliness to Recommend

Pros

David G.

Peace of mind for your email security.

Likeliness to Recommend

Pros

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IRONSCALES

Title

Feature Ratings

Administrator Email Processing

Anti-Spoofing Protection

Administrator Dashboard and Reporting

Email Account Protection

Bulk Remediation

O365 integration

Artificial Intelligence / Machine Learning

Managed Services Offering

End-User Warnings in Email Client Software

Tagging

Data Loss Prevention

Vendor Capability Ratings

Quality of Features

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Vendor Support

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Usability and Intuitiveness