Automation Anywhere Customer Reviews 2025

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Automation Anywhere, Inc.

Automation Anywhere

Composite Score

8.8 /10

CX Score

9.1 /10

195 Reviews

What is Automation Anywhere?

Automation Anywhere is the world鈥檚 leading Agentic Process Automation (APA) Platform that puts AI to work across organizations. The company鈥檚 platform is powered with specialized AI, generative AI and offers process discovery, RPA, AI agents, end-to-end process orchestration, document processing and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, improve customer experiences and create new revenue streams. The company is guided by its vision to fuel the future of work by unleashing human potential through Agentic AI-powered automation. Learn more at www.automationanywhere.com

Company Details

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Awards & Recognition

Automation Anywhere won the following awards in the Robotic Process Automation - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

12 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

11 Top Rated Capabilities

13 Top Rated Features

2022

Automation Anywhere Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Automation Anywhere.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Automation Anywhere?

1% Negative

4% Neutral

95% Positive

Pros

Trustworthy
Altruistic
Helps Innovate
Inspires Innovation

Feature Ratings

Average 84

Cloud Hosting

Central Deployment

Code-Free Programming

Action Logging

Exception Handling

Out of the box integration

Automation Orchestration

Performance Monitoring

Concurrent Work

Natural Language Processing

Distributed Work

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Ease of Data Integration

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Automation Anywhere Screenshots

Automation Anywhere Downloads

casestudy-granite

Case Study NHS Newcastle

Case Study-Emaar

CaseStudy-Cloudera

Automation Anywhere Videos

Automation Anywhere Reviews

Role: Information Technology
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2020

#BottMcBotFace

Likeliness to Recommend

10 /10

Pros

Enables Productivity
Reliable
Performance Enhancing
Unique Features

Ankesh P.

Role: Operations
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2020

Fantastic CSM Support, Easy to use, but Pricey

Likeliness to Recommend

10 /10

What differentiates Automation Anywhere from other similar products?

Customer Success Manager Program

What is your favorite aspect of this product?

CSM & Security

What do you dislike most about this product?

High Price

What recommendations would you give to someone considering this product?

Evaluate on all types of application. AA doesn't have the best of call object recognition feature. You can be sure of best after sales support in form of CSM - who will guide you at every step Wide range of learning available on AA University.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2020

Good product.

Likeliness to Recommend

8 /10

Pros

Efficient Service
Effective Service
Caring
Saves Time

Cons

Leverages Incumbent Status
Vendor Friendly Policies
Vendor's Interest First

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Automation Anywhere

What is Automation Anywhere?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Automation Anywhere Ratings

87 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Automation Anywhere?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Hosting Deployment of RPA bots in a cloud environment hosted and managed by the vendor.

Central Deployment Bots managed and published from a common location to provide version control, manage the bot's system access rights, and act as repository for future reuse.

Code-Free Programming Drag and Drop graphical user interface to setup processes based on recorded user action and library of stock actions.

Action Logging Executed processes are logged for detailed auditing and compliance regulation.

Exception Handling Bots take specific standard actions based on unexpected conditions.

Out of the box integration Ready-to-use connectors with 3rd party applications, systems and databases.聽

Automation Orchestration Manage, monitor and schedule the interactions, tasks and workflows among bots and other automation solutions through a centralized dashboard

Performance Monitoring Report on bot actions to help make improvements via customized dashboard.

Concurrent Work Bots can be synchronized to access resources at the same time and undertake processes in parallel from different machines.

Natural Language Processing Allows chatbot to 鈥渦nderstand鈥� voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Distributed Work System is able to deploy additional bots to support overloaded bots based on process performance requirements.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Automation Anywhere Screenshots

Document Automation

Cloud Native Platform

Process Discovery

AARI

Automation Anywhere Downloads

casestudy-granite

Case Study NHS Newcastle

Case Study-Emaar

CaseStudy-Cloudera

Automation Anywhere Videos

Automation 360 | Automation Anywhere Intelligent Automation Platform

What is RPA?

Automation Anywhere Reviews

#BottMcBotFace

Likeliness to Recommend

Pros

Ankesh P.

Fantastic CSM Support, Easy to use, but Pricey

Likeliness to Recommend

Pros

Good product.

Likeliness to Recommend

Pros

Cons

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Title

Feature Ratings

Cloud Hosting

Central Deployment

Code-Free Programming

Action Logging

Exception Handling

Out of the box integration

Automation Orchestration

Performance Monitoring

Concurrent Work

Natural Language Processing

Distributed Work

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of Data Integration

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training