
What is ActiveCampaign?
ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceActiveCampaign Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ActiveCampaign.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ActiveCampaign?
Pros
- Helps Innovate
- Performance Enhancing
- Acts with Integrity
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Auto-Responders
Campaign Management
Text Messaging
Segmentation
Dynamic Content
Content Authoring
A/B Testing
Contact Database
SPAM Compliance
Surveys and Polling
Vendor Capability Ratings
Ease of Data Integration
Ease of Customization
Quality of Features
Business Value Created
Ease of Implementation
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
Also Featured in...
Marketing Automation - B2B
Translation missing: en.product_page.ratings.score 8.8
View ActiveCampaign in this category (opens in a new tab)
Marketing Automation - B2C
Translation missing: en.product_page.ratings.score 8.8
View ActiveCampaign in this category (opens in a new tab)
Customer Relationship Management - Midmarket
Translation missing: en.product_page.ratings.score 8.2
View ActiveCampaign in this category (opens in a new tab)
Sales Engagement Platforms
Translation missing: en.product_page.ratings.score 8.1
View ActiveCampaign in this category (opens in a new tab)
Customer Relationship Management - Small Business
Translation missing: en.product_page.ratings.score 7.9
View ActiveCampaign in this category (opens in a new tab)
ActiveCampaign Reviews

Alex W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2025
Easy email campaigns
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
I think the biggest benefit is that we don't have to worry about emails anymore, since it's a platform that has allowed us to implement a strategy in our newsletters to make sure oure customers stay engaged, with minimal effort. The automation that it provides when it comes to emails has helped us retain majority of our customers and even increase the click rates, I like that the automation features are very adaptable and can be adjusted depending on what type of customer's behaviors we're dealing with.
What is your favorite aspect of this product?
With ActiveCampaign, I like that we can create different campaigns that fit our style thanks to the amazing variety of templates that this tool has available to customize. Thanks to the new AI implementation, creating designs to add to the templates and the layouts is really easy and helps create eye-catching campaigns that engage customers from different sectors. The design aspect is left to the software because we only have to do a few adjustments, and it's great that we only have to worry about the content of the campaign and the message we want to give to our customers.
What do you dislike most about this product?
The pricing of the platform can be quite high depending on the plan that you purchase, and especially if you're using multiple features and not only email marketing tools. This price can also grow exponentially depending on the number of contacts that you have, which is why I think that this tool is best for medium to large sized business and not the best option for small businesses.
What recommendations would you give to someone considering this product?
As I mentioned before, I think that this would be best suited for medium and large-size businesses, because of the price options available. Additionally, I think that spending time training your team to get to know each tool is necessary, as the interface is not always as clear as it should be, which can slow down your results.
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Caring

Jessica D.
- Role: Public Sector
- Industry: Government
- Involvement: End User of Application
Submitted Feb 2025
Versatile Marketing Hub Hindered by Pricing.
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
ActiveCampaign sets its capabilities apart with its advanced automation feature. ActiveCampaign comes with a visual automation builder, through which marketers can develop complex, multi-step workflows with ease. With it, marketers can develop complex customer journeys, segmented according to behavior, preference, and activity, and channel-spanning. With its integration with CRM information, website tracking, and email activity, its level of personalization can outdo many of its counterparts' capabilities.
What is your favorite aspect of this product?
My favorite ActiveCampaign feature is its powerful tag and segmentation system. ActiveCampaign allows for incredibly granular audience segmentation via a range of factors, such as behavior, demographics, and level of activity. Having such granularity at your disposal empowers marketers to build laser-sharp, hyper-personalised messages that speak to a specific group of your audience. With ease, having actions a user takes, or specific information, automatically tag a contact, it is easy to have contact information kept current and relevant, and enable even more personalized and effective marketing.
What do you dislike most about this product?
One aspect I don't particularly enjoy about ActiveCampaign is its pricing scheme. Despite ActiveCampaign having a range of tools, its pricing can escalate in no time when your subscriber base grows, or when you need access to even more advanced tools. For small startups and companies, when starting and developing your marketing, such a pricing scheme can become a challenge. The price between one level and the next can be significant, and in most scenarios, one tends to have to pay for tools one doesn't necessarily need in a quest to gain access to one or two key tools.
What recommendations would you give to someone considering this product?
For those considering ActiveCampaign, I urge a strong recommendation for a 14-day free trial and becoming intimately acquainted with the platform and its feature sets and then testing its fitness for your specific marketing needs, with a view towards its automation builder and segmentation tools, both of which ActiveCampaign executes particularly well. Try, in your free trial, to replicate a section of your current processes to see how ActiveCampaign can make your current processes easier and less cumbersome.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Antonella M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2025
The Best Email Marketing Solutions
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
ActiveCampaign is not only a great email marketing solution but also makes marketing automation easy. Comes with lot's of features and is multipurpose.
What is your favorite aspect of this product?
I like that it has amazing email marketing features and it's very capable. The software handles marketing automation really well.
What do you dislike most about this product?
Well, no serious malfunctioning to report.
What recommendations would you give to someone considering this product?
For smooth business email marketing and marketing automation, I'm recommending this product. It had worked without fail.
Pros
- Reliable
- Efficient Service
- Effective Service
- Inspires Innovation