What is 3CX?
3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 3CX?
Pros
- Continually Improving Product
- Respectful
- Acts with Integrity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Instant Messaging
Audio Controls
Screen Share
Audio Conferencing VoIP
Audio Conferencing Call in Bridge
File Transfer
Keyboard Mouse Control
Facilitator Functions
Virtual Whiteboard
Application Share
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Breadth of Features
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
3CX Reviews
Alessia M.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2025
Smooth Web Conferencing Will 3CX
Likeliness to Recommend
What differentiates 3CX from other similar products?
Unlike most competitors, 3CX is affordable and comes with amazing conferencing and communication features making the best for small and medium sized businesses.
What is your favorite aspect of this product?
It makes conferencing easy and support many participants. It ensures communications are secure. Using it is easy and so is scaling
What do you dislike most about this product?
All features delivers. No major issues with 3CX.
What recommendations would you give to someone considering this product?
I'm recommending 3CX for business web conferencing. It's fast, reliable and dependable. Try it.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Khaya D.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted May 2024
Fantastic product!
Likeliness to Recommend
What differentiates 3CX from other similar products?
Clear call quality and stable software
What is your favorite aspect of this product?
The whole software is perfect,
What do you dislike most about this product?
No dislikes
What recommendations would you give to someone considering this product?
If you want perfect solution for business telecoms, go for 3cx
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ethan C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Fantastic for the money
Likeliness to Recommend
What differentiates 3CX from other similar products?
Cost and setup
What is your favorite aspect of this product?
Web-Based Management Console
What do you dislike most about this product?
Limited Mobile App Functionality
What recommendations would you give to someone considering this product?
Look into the 3cx certifications
Pros
- Helps Innovate
- Performance Enhancing
- Effective Service
- Inspires Innovation
