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The disruptive potential of AI in ITSM offers much more than simply automating the service desk for efficiency gains. The true power of AI lies in its ability to...
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A comprehensive guide to making your service desk proactive and predictive using AI.
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A boardroom-ready template to centrally store and communicate key information on your AI implementation plans.
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A detailed Excel-based tool to help you identify the right AI use cases to explore for your service desk.
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A step-by-step evaluation matrix tool to help you track and analyze potential AI pilot use cases.
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Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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Read this executive brief to find out why you should build a chatbot proof of concept, review Info-Tech鈥檚 methodology, and understand the four ways we can support you in...
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Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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Use this tool to determine if implementing a chatbot can create an ROI for your organization.
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Use this tool to record the metrics necessary to manage the success of your chatbot.
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