|
A step-by-step evaluation matrix tool to help you track and analyze potential AI pilot use cases.
|
|
|
A detailed Excel-based tool to help you identify the right AI use cases to explore for your service desk.
|
|
|
A boardroom-ready template to centrally store and communicate key information on your AI implementation plans.
|
|
|
A comprehensive guide to making your service desk proactive and predictive using AI.
|
|
|
The disruptive potential of AI in ITSM offers much more than simply automating the service desk for efficiency gains. The true power of AI lies in its ability to...
|
|
|
Priorities for Infrastructure and Operations leaders focus for 2023.
|
|
|
Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don鈥檛 have minimal processes...
|
|
|
This blueprint will help you:
- Craft a project charter for service desk outsourcing.
- Create an outsourcing RFP
- Outline strategies to build a long-term relationship...
|
|
|
This template will help you select the processes that you would like to outsource.
|
|
|
This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...
|
|
