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Service Desk Standard Operating Procedure

Author(s): Mahmoud Ramin

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This template is designed to help service managers kick-start the standardization of service desk processes.

The template will help you:

  • Identify service desk roles and responsibilities.
  • 91制片厂 ticket management processes.
  • Put in place sustainable knowledgebase practices.
  • Document ticket prioritization scheme and SLO.
  • Document ticket workflows.

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