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The tool is designed to identify the gaps in your organization鈥檚 service desk operation. The assessment includes metrics, processes, and technology.
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Simplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk.
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Deciding which service desk metrics to track and how to analyze them can be daunting. It is easy to fall into the trap of tracking too many metrics and getting lost in the...
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Deciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set...
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This template is designed to help service managers kick-start the standardization of service desk processes.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...
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Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and the...
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Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
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This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
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