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Read this executive brief to find out why you should deliver customer service training to your team, review Info-Tech鈥檚 methodology, and understand the four ways we can...
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An optional tool to help you build out and visualize your first roadmap.
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An optional tool to help you capture your product backlog and prioritize based on your given criteria.
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Use this template to help you define, detail, and make a reality your strategy in support of your digital product vision.
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Use this workbook to capture the results from a number of exercises in this blueprint.
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To drive future data growth we must move toward a well-developed data marketplace and Data-as-a-Service (DaaS) framework.
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The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.
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This template is designed to help service managers kick-start the standardization of service desk processes.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...
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Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
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