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Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...
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This phase of the blueprint, Embrace Business-Managed Applications, will help you roadmap your business-managed application implementation and initiatives to establish your...
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This phase of the blueprint, Embrace Business-Managed Applications, will help you select a management approach for your applications, develop an appropriate governance...
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This phase of the blueprint, Embrace Business-Managed Applications, will help you define reasonable business-managed applications objectives and metrics and identify...
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This document, associated with the blueprint Embrace Business-Managed Applications, will help you communicate the value of business-managed applications and your approach...
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The traditional model of managing applications does not address the demands of today鈥檚 rapidly changing market and digitally minded business, putting stress on scarce IT...
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
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Read this Executive Brief to understand why embracing business-managed applications can address key IT delivery and management challenges.
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This storyboard will help you adopt business-managed applications with a fit-for-purpose governance and management model and a healthy business-IT relationship.
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