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This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand.
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This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you make an action plan for your metrics and communicate to CIO and IT staff.
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This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you discover your business challenges and IT goals, and find your target...
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Measuring business value provided by IT is very challenging. This blueprint will help you achieve a clear metrics project by following our two-phase methodology: assess...
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Navigating your way through various automation tools can be a difficult challenge. Choosing the right project according to business needs is essential for IT to provide the...
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Use this training deck to introduce managers to inclusive leadership behaviors. Customize this training deck with your organization's D&I initiatives and internal processes...
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Your retention plan needs to focus on employees that are underrepresented in your workplace. Ensure that diversity enhances your employees鈥� experiences and promotes value...
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The impact of not having different backgrounds represented in the tech industry negatively impacts business outcomes. Improve your recruitment process to attract and...
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Follow through with your commitment to diversity by leveraging straightforward tactics. This will help you build a targeted recruitment and retention plan to attract and...
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鈥婱anage your Active Directory from the service desk by controlling provisioning, updating, and deprovisioning resources with clean data. Juggle proper security oversight...
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