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Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.
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Establish vision and key metrics and choose a right-sized contact center architecture.
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The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
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Communicate your department鈥檚 strategy to your key stakeholders.
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Define your department鈥檚 strategy through your understanding of your department combined with everything that you do and are working to do.
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Consider and record your department鈥檚 values, principles, orientation, and capabilities.
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This phase helps you implement your chosen analytics operating model. It also helps you establish an engagement model and communications plan.
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This phase introduces you to data operating model frameworks and provides steps-by-step guide on how to capture the right analytics operating model for your organization.
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This phase helps you understand your organization's data landscape and current analytics environment so you gain a deeper understanding of your future analytics needs.
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Self-service analytics is largely misunderstood by many organizations. Your main goal should be to accelerate the speed of analytics and data-driven decision making. This...
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