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Standard Operating Procedures Project Roadmap Tool

Document and prioritize projects and initiatives that will meet gaps in current SOPs.

Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind – Phase 2: Establish a Sustainable Documentation Process

This phase of the blueprint, Create Visual SOP Documents That Drive Process Optimization, Not Just Peace of Mind, will help you maintain SOP documentation.

Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind – Phase 3: Identify a Content Management Solution

This phase of the blueprint, Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind, will help you publish and manage SOP documentation.

Service Desk Outsourcing RFP Scoring Tool

This tool will help you score the responses from your vendor to assist in your selection.

Customer Journey Map

Use this template to develop a concrete understanding of the end user's experience with the service desk in order to improve service quality and meet customer goals.

Administrative Rights Policy

The administrative rights policy grants access to individuals’ desktop, laptop, or other end-user devices within a company for those who are qualified and cleared to use...

DRP High-Level Process

Overview of Info-Tech's DRP development workflow.

Data Center Access Policy

The data center access policy will outline the standards for regulating access to the company data center(s).

Remote Access Policy

The remote access policy creates restrictions for connecting to a company’s internal network from external hosts via remote access technology or for utilizing the internet...

Server Configuration Policy

The server configuration policy establishes the standards, procedures, and restrictions for new servers being installed within the company.
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