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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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Incorporate industry-specific considerations to customize how you assess business impact to define appropriate RTOs and RPOs.
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The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,...
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The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving...
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The traditional DRP 鈥渞ed binder鈥� is dead. It takes too long to create, it鈥檚 too hard to maintain, and it鈥檚 not usable in a crisis.
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This storyboard will help you adopt effective, usable, and maintainable visual-based documentation for your DRP.
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Determine the best strategy for publishing your disaster recovery plan using this tool.
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This phase of Document and Maintain Your Disaster Recovery Plan will help you create visual-based documentation.
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This phase of Document and Maintain Your Disaster Recovery Plan will help you select a DRP publishing strategy.
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A list of criteria for selecting a BCM tool. It can be added to an RFP.
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