|
Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.
|
|
|
Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
|
|
|
Document current IT operational procedures. Identify the metrics to track.
|
|
|
Validate your current state. Develop a project roadmap. Create the internal SLA.
|
|
|
Summarize the achievements and next steps from the initial SLA project in this eye-catching template.
|
|
|
Use this template to document application or system recovery procedures required to support the DR Incident Response Plan.
|
|
|
Create the DRP summary document that will become the focus of the DRP audit. This template will organize and centralize a summary of your DRP to help streamline the audit...
|
|
|
Use flowcharts and checklists to create effective SOP documents.
|
|
|
Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
|
|
|
Set expectations for scope, resource requirements, and target dates for building the internal SLA.
|
|
