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Use the Text-Based Customer Support TCO Tool to help determine if one or more use cases for text-based support make sense for your organization to pursue.
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Use the Text-Based Customer Support Acceptable Use Policy to mitigate risks by clearly communicating expectations for both effective and ineffective (or prohibited use) of...
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Use this tool to document sources of change and identify approaches to change management for change initiatives relating to each ECM capability when building your ECM roadmap.
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The desire for rapid decision making is increasing and the complexity of data sources is growing; business users want access to several new data sources, but in a way that...
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Use this template to plan the communication and execution of the digital strategy development project
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Identify and prioritize the stakeholders that are important to your IT strategy development effort.
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Approach your IT strategy development effort as a project, managing the aspects of scope, time, cost, quality, human resources, risk, procurement, communications, and...
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Costs are often the main impetus for developing a new mobile strategy. Use this tool to reveal the true cost of your mobile strategy.
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This template provides a simple framework for documenting goals as derived from your strategic and operational plans.
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The vision and mission statements encapsulate the basic driving principles behind any organization. To set a clear and business-aligned strategy, it鈥檚 essential that the IT...
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