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CIOs must understand the business context to create and obtain buy-in for strategic IT initiatives (e.g. IT strategy, IT budget).
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This tool will provide you with business context questions tailored to your initiative. Based on what you need to know but don't yet know, the tool will recommend specific...
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Use this template to document the key findings from the business context discovery questions in a format presentable to the business.
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Automation is seen as the next big transformative technology that may have a global impact on an unprecedented scale. How can you, as an individual and as part of a larger...
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Text messaging is everywhere, but businesses aren鈥檛 capitalizing on it.
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Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.
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Read this phase for a clear direction on the drivers and value proposition of text-based customer support for your organization.
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Read this phase for prioritized requirements for text-based support and a vetted shortlist of the technologies needed to enable it.
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Ensure traceability for your text-based customer support requirements.
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Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations.
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