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A step-by-step approach to sustainable enterprise service design that truly works for customers, employees, and the organization.
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A valuable PPT template to build a clear, compelling statement of your service鈥檚 purpose and value to help land approval and funding for it.
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An Excel-based template that deftly aligns the three layers of your service: customer, business, and operational.
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IT has a unique ability to see connections across the organization and how information flows through its systems. That makes IT ideally positioned to lead service design 鈥�...
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Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...
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Read this Executive Brief to understand why service management Implementations often fail and why you should establish governance for service management.
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Use this template to document your service management initiation and governance plan.
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Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...
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Service-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical and...
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Service-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical and...
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