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Exponential IT: Elevate Your Service Capabilities to Drive Enterprise Value Deck 鈥� Learn why IT leaders must develop a future-oriented vision for their service strategy and...
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The transformative power of AI has created expectations for organizations to implement AI-powered solutions throughout various business processes, including ITSM. This...
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A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
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The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
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A repository of typical workflows.
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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not be...
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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Better data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service...
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The Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
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