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Exponential IT: Elevate Your Service Capabilities to Drive Enterprise Value Deck 鈥� Learn why IT leaders must develop a future-oriented vision for their service strategy and...
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This template helps you outline a document for collaboration with the service desk to provide information on the product for better transitioning service support.
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There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not be...
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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This webinar will provide guidelines for adopting design thinking within your organization. We will explore how designers think and work, how organizations benefit from...
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ServiceNow鈥檚 Orlando release introduced Now Intelligence, a set of features that strengthen ServiceNow鈥檚 lead in the AI-powered IT service management (ITSM) and digital...
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Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand...
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Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand...
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Spiceworks announced new developments to its suite of free IT tools, including AI-powered insights and an on-premises version of its help desk application to provide better...
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Zoho Corporation announced new updates in its IT management division, ManageEngine. Zia, Zoho鈥檚 AI assistant, is now generally available to use. Moreover, predictive...
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