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Read this Executive Brief to understand the purpose and benefits of understanding the business context.
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Understand the business context specific to your strategic IT initiative. Each strategic IT project requires answers to a specific set of questions regarding the business....
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Use this template to document the key findings from the business context discovery questions in a format presentable to the business.
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Financial services organizations need to manage compliance, change, and efficiency across complex application portfolios. An end-to-end traceable, data-driven ALM...
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Use this tool to establish TCO models for your organization and compare service desk consolidation scenarios.
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The user-facing service catalog is the go-to place for IT service-related information. The catalog defines, documents, and organizes the services that IT delivers to the...
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This storyboard will help you design a definition chart of all IT services offered to your business. The chart will help you build a service catalog tool.
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The Services Definition Chart is where it all comes together. This chart is to be embedded into the final service catalog. It should include only information relevant to...
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Completing the project charter will help you get the project off the ground.
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This template will provide sufficient information about service assets to enable the service to be effectively managed, assess the impact of changes, and deal with service...
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