|
In this note, I interviewed Himadri Das, head of automation at TietoEVRY. Areas that were covered include important things businesses should consider for implementing...
|
|
|
For organizations that experience time-sensitive incidents that must be resolved in the most optimal and efficient manner, Bomgar (Beyond Trust) and BMC Software may have...
|
|
|
ITSM vendor InvGate announced that due to COVID-19 any organization can use InvGate Service Desk free of charge. This promotion helps IT departments when they need it most...
|
|
|
In times of crisis such as the current COVID-19 pandemic, organizations should be committed to two key goals: Continuing to deliver high-quality services to their customers...
|
|
|
Cherwell has announced it is consolidating its portfolio of modules into a single product at its Clear conference in Nashville this fall. Its promise of an elevated...
|
|
|
Atlassian announced that its service desk software, Jira Service Desk, now includes templates and workflows to support non-IT business units including HR, Legal, and...
|
|
|
San Francisco-based IT startup Forethought announced new product Agatha Predictions on September 5 to help categorize and organize incoming tickets.
|
|
|
Adopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to...
|
|
|
This phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel.
|
|
|
This phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy.
|
|
