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Use this template to structure your own Active Directory processes in the service desk for onboarding, offboarding, permission changes, and lateral transfers.
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Recording and tracking metrics is crucial to the success of the Active Directory. Use this tool to record and track key metrics to analyze the status of your Active Directory.
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The Active Directory Standard Operating Procedure ensures that you have a comprehensive document in place as a point of reference for maintaining your Active Directory.
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​Read our concise Executive Brief to find out why you should manage the Active Directory in the service desk, review Info-Tech’s methodology, and understand the four ways...
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Use this template to record your chatbot conversation trees before implementing them.
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Use this tool to communicate and market the launch of the chatbot to your organization and stakeholders.
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Use this tool to plan and roadmap your action items during and beyond the implementation of your chatbot proof of concept.
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Use this template to record the roles and responsibilities of your chatbot support team.
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Use this tool to record the metrics necessary to manage the success of your chatbot.
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Use this tool to determine if implementing a chatbot can create an ROI for your organization.
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