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A step-by-step approach to sustainable enterprise service design that truly works for customers, employees, and the organization.
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A valuable PPT template to build a clear, compelling statement of your service鈥檚 purpose and value to help land approval and funding for it.
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An Excel-based template that deftly aligns the three layers of your service: customer, business, and operational.
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IT has a unique ability to see connections across the organization and how information flows through its systems. That makes IT ideally positioned to lead service design 鈥�...
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Many organizations want to get to market quickly and on budget but don鈥檛 know the right steps to get the right product or service. Learn how to create a practice that...
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This webinar will provide guidelines for adopting design thinking within your organization. We will explore how designers think and work, how organizations benefit from...
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