|
Use this template to document the strategy to shift service support left.
|
|
|
Use this lightweight tool to assess your current service desk maturity to decide whether to proceed with the shift-left project.
|
|
|
This is phase 1 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
|
|
|
Read our concise Executive Brief to understand why a shift-left strategy can help to optimize your service desk, review Info-Tech's methodology, and understand the four...
|
|
|
Shift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and...
|
|
|
The rapid changes associated with a pandemic such as COVID-19 can lead to a massive increase in service desk calls. Employees need answers quickly while support staff are...
|
|
|
Once RFP responses have been received, organizations selecting a CRM Suite need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively...
|
|
|
This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
|
|
|
Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
|
|
|
Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and the...
|
|
