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The service desk is the entry point for users to get help. IT must ensure the first line of interaction has the knowledge and tools they need to resolve quickly and...
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A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
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Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...
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A lightweight documentation of the service desk鈥檚 standardized processes.
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Leverage this storyboard to improve your technology service/MSPs' incident and problem management that resolves incidents efficiently and effectively, delivering better...
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Leverage this storyboard to improve your technology service/MSPs' incident and problem management that resolves incidents efficiently and effectively, delivering better...
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Priorities for Infrastructure and Operations leaders focus for 2023.
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Use this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach.
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Use this blueprint as a guide to help you identify ways to improve your service desk.
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This phase of the blueprint Threat Preparedness Using MITRE ATT&CK庐 will help you understand all of the attack tactics and techniques that a malicious attacker may use to...
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