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Tagged - incident management

Right-Size the Service Desk for Small Enterprise Storyboard

Use this blueprint as a guide to help you identify ways to improve your service desk.

Threat Preparedness Using MITRE ATT&CK® – Phases 1-3

This storyboard will help you to adequately prepare against the tactics, techniques, and sub-techniques that a malicious attacker may use to gain access to and compromise...

Threat Preparedness Using MITRE ATT&CK®

Info-Tech has developed an approach to prioritizing the threat areas that are most pressing to your enterprise. Using the MITRE ATT&CK framework, identify the impact of and...
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Threat Preparedness Using MITRE ATT&CK® – Executive Brief

Read our concise Executive Brief to find out why threat preparedness is a crucial first step in defending your network against any attack type. Review Info-Tech’s...

Threat Preparedness Using MITRE ATT&CK® – Phase 1: Attack Tactics and Techniques

This phase of the blueprint Threat Preparedness Using MITRE ATT&CK® will help you understand all of the attack tactics and techniques that a malicious attacker may use to...

Threat Preparedness Using MITRE ATT&CK® – Phase 3: Execute Remediation and Detective Measures

This part of the blueprint Threat Preparedness Using MITRE ATT&CK® will help you plan your next threat modeling session with actionable remediation efforts.

Threat Preparedness Using MITRE ATT&CK® – Phase 2: Threat Preparedness Workbook Mapping

This phase of the blueprint Threat Preparedness Using MITRE ATT&CK® will allow you to map your various security protocols against their impacts to understand how prepared...

Webinar: Improve IT Satisfaction by Standardizing the Service Desk

The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize...

Incident Management Workflow Library

Document your procedures to identify control points and areas of opportunity.

Incident Management for Small Enterprise – Executive Brief

The ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business. Read this Executive...
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