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Tagged - incident management

Service Support Strategy Worksheet

This template will help you document the service support strategy as you work through the project blueprint.

91ÖÆÆ¬³§ a Service Support Strategy – Phase 1: Design Target State

This phase of the blueprint 91ÖÆÆ¬³§ a Service Support Strategy will help you review service support trends and identify relevant organizational goals.

Prepare for Cognitive Service Management – Executive Brief

Read our concise Executive Brief to find out why you should prepare for cognitive service management, review Info-Tech’s methodology, and understand how we can support you...

Prepare for Cognitive Service Management – Storyboard

This blueprint introduces AI tools that affect IT operations, including chatbots and machine learning applications. It is useful for clients exploring these emerging...

Prepare for Cognitive Service Management

Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Don’t fall prey to the...

GDPR Initiative Prioritization Tool

To enable effective execution of compliance, GDPR initiatives should be evaluated and prioritized.

Fast Track Your GDPR Compliance Efforts

The GDPR enforcement deadline is here. Organizations must understand the risk of non-compliance and what the ramifications may mean for their reputation and future revenue....
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Fast Track Your GDPR Compliance Efforts – Executive Brief

GDPR has critical operational impacts and ramifications on organizations globally.

Fast Track Your GDPR Compliance Efforts – Phases 1-5

Becoming GDPR compliant continues to be a daunting project. This storyboard will help you right-size your compliance efforts.

Fast Track Your GDPR Compliance Efforts – Phase 1: Understand Your Compliance Requirements

This phase of the blueprint, Fast Track Your GDPR Compliance Efforts, will help you better understand the regulation and define your desired compliance outcomes.
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