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A step-by-step approach to sustainable enterprise service design that truly works for customers, employees, and the organization.
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A valuable PPT template to build a clear, compelling statement of your service鈥檚 purpose and value to help land approval and funding for it.
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An Excel-based template that deftly aligns the three layers of your service: customer, business, and operational.
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IT has a unique ability to see connections across the organization and how information flows through its systems. That makes IT ideally positioned to lead service design 鈥�...
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Define your services and their categories by using this pool of services.
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Cisco has announced its intent to acquire CloudCherry, boosting its contact center portfolio.
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The Identify and Define Enterprise Services phase will help you target enterprise services offered by your IT team. They are offered to everyone in the organization and...
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The role of the Chief Privacy Officer is to provide vision and leadership for developing and supporting initiatives critical to the organization's information privacy...
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