Zyxel Next-Gen Firewall Customer Reviews 2025

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Zyxel

Zyxel Next-Gen Firewall

Composite Score

8.5 /10

CX Score

8.8 /10

46 Reviews

What is Zyxel Next-Gen Firewall?

Get protection from malware and unauthorized application for your business. Keep your business running smoothly without downtime by protecting your network from outside threats. Deliver collaborative approach to complex security threats with unified management.

Company Details

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Zyxel Next-Gen Firewall Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zyxel Next-Gen Firewall?

2% Negative

0% Neutral

98% Positive

Pros

Caring
Reliable
Performance Enhancing
Efficient Service

Feature Ratings

Average 78

Network Access Control

Advanced Threat Protection

Deep Packet Inspection

Vulnerability Detection

Virtual Firewall

Application Control

Sandboxing

Identity Based Control

Web Content Filtering

Encrypted Data Control

Virtual Private Network

Vendor Capability Ratings

Average 77

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Zyxel Next-Gen Firewall Reviews

Jeff J.

Role: Operations
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2025

Product that works well for a fair cost.

Likeliness to Recommend

10 /10

What differentiates Zyxel Next-Gen Firewall from other similar products?

We have tested/demonstrated other products and this is the best of the bunch. We know that installing Zyxel equipment will result in less support calls and visits, and appreciate the ease of administrating the devices.

What is your favorite aspect of this product?

We especially enjoy the Nebula experience in configuring and maintaining the Zyxel products.

What do you dislike most about this product?

Would be nice to have support in the morning hours that is US based.

What recommendations would you give to someone considering this product?

Do it! The Zyxel products are a solid choice that stacks up to the features of other big names in the industry at an inexpensive price point (not cheap).

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adithan M.

Role: Industry Specific Role
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Expert filtration and microsegmentation

Likeliness to Recommend

9 /10

What differentiates Zyxel Next-Gen Firewall from other similar products?

It has a very effective microsegmentation aspect that is capable of thwarting numerous threats at the same time.

What is your favorite aspect of this product?

It acts like a barrier between our organization and external threats through the process of filteration.

What do you dislike most about this product?

There was one particular instance where an external client was able to get through the firewall which we have already complained of and it was fixed too.

What recommendations would you give to someone considering this product?

Thanks to its microsegmentation and filtration process, it is a best fit for any organisation.

Pros

Continually Improving Product
Reliable
Unique Features
Efficient Service

Timmy C.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Secure sensitive data with this robust solution

Likeliness to Recommend

10 /10

What differentiates Zyxel Next-Gen Firewall from other similar products?

Its excellent because it allows us to balance the need for fast, accessible Internet for teaching with the critical obligation to protect and secure staff data, and it has been a good solution for any audit.

What is your favorite aspect of this product?

What I liked most was being able to manage and block inappropriate web content, which facilitates online compliance and separates traffic from existing traffic, managing it in secure zones. This is excellent on Zyxel part.

What do you dislike most about this product?

For now I dont like that some functions are miscategorized.

What recommendations would you give to someone considering this product?

If youre looking for peace of mind and a guard to keep your infrastructure secure, this tool is for you.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Less Effective Service
Vendor's Interest First

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Zyxel Next-Gen Firewall

What is Zyxel Next-Gen Firewall?

Company Details

Need Assistance?

Zyxel Next-Gen Firewall Ratings

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Zyxel Next-Gen Firewall?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Network Access Control Endpoint integration to ensure each connecting device has appropriate security.

Advanced Threat Protection ATP refers to a category of security solutions that defend against sophisticated malware or hacking-based attacks targeting sensitive data.

Deep Packet Inspection Control and enforcement of protocols including industrial protocols.

Vulnerability Detection Detection of vulnerabilities on hosts through traffic analysis.

Virtual Firewall A VF runs entirely within a virtual environment and provides packet filtering and monitoring provided by a physical firewalls

Application Control The solution provides ICAP support, anti-circumvention support, and an auto-record function of all traffic session details.

Sandboxing Sandboxing聽is a software management strategy that isolates applications from critical system resources and other programs and tests its contents

Identity Based Control Mapping of specific security policies to defined user groups and individuals.

Web Content Filtering Restrictive filtering of web surfing to limit exposure to harmful and inappropriate sites.

Encrypted Data Control Native decryption and re-encryption of SSL and SFTP traffic for thorough inspection.

Virtual Private Network Offers IPSEC (for site-to-site tunnels) and SSL VPN (for remote access) options.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Zyxel Next-Gen Firewall Reviews

Jeff J.

Product that works well for a fair cost.

Likeliness to Recommend

Pros

Adithan M.

Expert filtration and microsegmentation

Likeliness to Recommend

Pros

Timmy C.

Secure sensitive data with this robust solution

Likeliness to Recommend

Pros

Cons

Most Popular Zyxel Next-Gen Firewall Comparisons

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Palo Alto Network Security NGFW

Sophos Firewall

Barracuda CloudGen Firewall

Check Point Quantum

Title

Feature Ratings

Network Access Control

Advanced Threat Protection

Deep Packet Inspection

Vulnerability Detection

Virtual Firewall

Application Control

Sandboxing

Identity Based Control

Web Content Filtering

Encrypted Data Control

Virtual Private Network

Vendor Capability Ratings

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features