
What is Zuora CPQ?
Zuora CPQ lets you sell and nurture subscriptions without breaking your sales and customer care processes. Subscription businesses today are shifting from configuring a product to configuring a deal. Deals are a mixed bag of different charge models, contract durations, billing frequencies and more. With Zuora CPQ, you can easily guide your sales reps through the most complex deal arrangements, fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
75 Likeliness to Recommend
96 Plan to Renew
1
Since last award
64 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zuora CPQ?
Pros
- Respectful
- Trustworthy
- Acts with Integrity
- Security Protects
Cons
- Less Friendly Negotiation
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Renewal Management
Reporting and Analytics
Rules Engine
Multi Currency
Product and Service Configuration
Catalog Management
Visual Configuration
Quote Development and Administration
Workflow & Approvals
Discounting Management
Guided Selling
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Breadth of Features
Ease of Customization
Ease of IT Administration
Vendor Support
Ease of Data Integration
Zuora CPQ Reviews

Magreat W.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2022
Good reporting and overall tracking
Likeliness to Recommend
What differentiates Zuora CPQ from other similar products?
For our company, being able to suspend client accounts without cancellations has been quite helpful. Additionally, packaged bundles utilize it to update our CRM with billing information, automate billing, and send billing email reminders. Zuora is a powerful platform that enables us to input billing data into our CRM, such as renewal dates, so that our renewals team can guarantee that clients have a positive renewal experience.
What is your favorite aspect of this product?
Zuora is used throughout our company for everything from making one-time purchases and yearly membership subscriptions to issuing refunds and incentives. In respect of a billing system targeted at large businesses, I believe Zuora to be one of the most comprehensive software packages because of its significant scalability. Zuora CPQ is also used by us to handle forms and get quotations.
What do you dislike most about this product?
Due to the software's robustness and the variety of features and potentialities it possesses, Zuora has a very slow learning curve. Because of this, it is important to concentrate on training new users because this issue frequently arises. The lack of analytics raises concerns about the timeliness and accuracy of the data. Although they were kind, no one ever went above.
What recommendations would you give to someone considering this product?
For subscription businesses to be able to bill their clients, Zuora is a fantastic solution. According to business requirements, the rules engine in Zuora CPQ may add, change, or remove goods. Additionally, it permits packaging, including the collection of popular features into editions.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity

Marianne d.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2022
Great for tough transactions
Likeliness to Recommend
What differentiates Zuora CPQ from other similar products?
We have been able to simplify subscriptions and invoicing at the same time, which has significantly reduced the total cost of running the business. It offers a very fast value of the work. Standard personalization enables all users to develop quick and practical solutions to enhance the overall job.
What is your favorite aspect of this product?
Zuora is being used in a very beneficial way. I've tried a lot of interactive training materials, but theirs are among the finest. Any salesperson can easily pick it up and utilize it since it is so comprehensive. Now that we have information about our possibilities in one location, we are using this to complete new agreements. We can modify things right away thanks to it.
What do you dislike most about this product?
The information that can be expressed on invoices is restricted and untidy. Instead of being more comprehensive, customer service works too hard to close the case swiftly. Although functional, it still requires improvement. Because there are so many layers of complexity, it takes many clicks to eventually accomplish what I want. Numerous reports and capabilities are available, however, they might be challenging to use and understand.
What recommendations would you give to someone considering this product?
If you have a staff to handle Zuora and concentrate just on one application, it's fantastic. Zuora CPQ helps sales teams close complicated agreements including various charge models, contract lengths, billing frequency, and other factors. Zuora offers versatility with product changing, allows changes in quantity or pricing, and delivers all configuration information on a single screen.
Pros
- Helps Innovate
- Continually Improving Product
- Effective Service
- Inspires Innovation

Deev P.
- Role: C-Level
- Industry: Other
- Involvement: Initial Implementation
Submitted Dec 2021
CPQ is very good and easy.It saves time
Likeliness to Recommend
What differentiates Zuora CPQ from other similar products?
Don't know about other products
What is your favorite aspect of this product?
Approval process
What do you dislike most about this product?
Product structure
What recommendations would you give to someone considering this product?
Not any specific
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy