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Zulip

Zulip

Composite Score
9.3 /10
CX Score
9.4 /10
Category
Zulip
9.3 /10

What is Zulip?

Zulip is designed around conversations that are labeled with topics, to make communication organized and efficient. It鈥檚 easy to get an overview of what conversations are happening, and to read one conversation at a time.

Company Details


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Awards & Recognition

Zulip won the following awards in the Business Instant Messaging - Midmarket category

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Zulip Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zulip.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

96 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zulip?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Client Friendly Policies

Feature Ratings

Average 93

Instant Messaging

98

Granular Access Management

94

Notifications

92

Search

91

File Sharing Collaboration

89

Vendor Capability Ratings

Average 90

Business Value Created

93

Ease of Implementation

93

Quality of Features

93

Ease of IT Administration

92

Vendor Support

91

Ease of Data Integration

90

Breadth of Features

88

Product Strategy and Rate of Improvement

88

Usability and Intuitiveness

87

Ease of Customization

85

Availability and Quality of Training

83

Zulip Reviews

  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2024

Excellent for our needs

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Apostolos V.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic tool for every day collaboration,

Likeliness to Recommend

10 /10

What differentiates Zulip from other similar products?

Zulip is the most efficient and easy-to-use team chat I've ever used. It's not just a long chat where you lose track of what's happening. It has clearly marked discussions with a fantastic search tool.

What is your favorite aspect of this product?

It's not just a long chat. It's clear where all conversations take place. The fact that it has markdown functionality is a huge plus for me.

What do you dislike most about this product?

Nothing comes to mind.

What recommendations would you give to someone considering this product?

Go for it! It's the best tool for every day team collaboration hands down.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Martin K.

  • Role: C-Level
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Async first with channels and topics

Likeliness to Recommend

10 /10

What differentiates Zulip from other similar products?

Zulip is slicing discussion into meaningfull channels which are separated into topics. It does fit better for our usage. It's very easy to catch up all relevant messages even you are longer time offline.

What is your favorite aspect of this product?

Channels and topics. I do like slighly "old school" design as well.

What do you dislike most about this product?

I'm missing "reminder" bot

What recommendations would you give to someone considering this product?

Best way is to try it itself. It has different "work flow" than most of team communications products. It's way different than Slack, Teams or Mattermost. Only real competition here is Twistapp

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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