Zscaler Zero Trust Exchange Customer Reviews 2025

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Zscaler, Inc.

Zscaler Zero Trust Exchange

Composite Score

7.9 /10

CX Score

8.0 /10

24 Reviews

What is Zscaler Zero Trust Exchange?

As cyberattacks become more sophisticated and users work from anywhere, the hub-and-spoke networks and perimeter security we once relied on鈥擵PNs and firewalls鈥攆ail to provide strong cyber and data protection and deliver poor user experience. Stretching your network like this enables cybercriminals to attack and compromise sensitive data.

Company Details

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Awards & Recognition

Zscaler Zero Trust Exchange won the following awards in the Secure Access Service Edge category

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8 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Data Quadrant Champion

2023

4 Top Rated Capabilities

6 Top Rated Features

2023

Zscaler Zero Trust Exchange Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zscaler Zero Trust Exchange.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zscaler Zero Trust Exchange?

0% Negative

5% Neutral

95% Positive

Pros

Reliable
Unique Features
Transparent
Includes Product Enhancements

Feature Ratings

Average 83

Secure Web Gateway (SWG)

Zero Trust

Cloud Access Security Broker (CASB)

Enablement for Security Teams

Viable Alternative VS Traditional MPLS

Network Sandboxes

Web Application and API Protection (WAAP)

SD-WAN

Data Analytics / BI / AI

Firewall as a Service (FWaaS)

Remote Browser Isolation (RBI)

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Vendor Support

Also Featured in...

Security Service Edge

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Zscaler Zero Trust Exchange Reviews

Roan P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Web Security at its best and Pricey but worth it.

Likeliness to Recommend

10 /10

What differentiates Zscaler Zero Trust Exchange from other similar products?

Zscaler has been on top of what they promised and sometimes their support goes beyond what you expect.

What is your favorite aspect of this product?

It effectively blocks websites that are harmful in nature.

What do you dislike most about this product?

I cannot find anything to dislike about Zscaler. We've been using it for years already and we plan to stick with it.

What recommendations would you give to someone considering this product?

User-friendly and easy to implement, the after-sales support is great and friendly. We've been using Zscaler for the last 4 years with no issues.

Pros

Continually Improving Product
Reliable
Trustworthy
Efficient Service

Cons

Vendor's Interest First

Asit S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Brilliant platform with easy to use services.

Likeliness to Recommend

9 /10

What differentiates Zscaler Zero Trust Exchange from other similar products?

It brings cloud native security technologies like SWG, CASB, ZTNA, and FWaaS in particular which help users or system to connect securely. It can be managed centrally. Key factors it includes: 1. Zero trust network access 2. Application peering and optimisation 3. Full inline SSL inspection at scale 4. A cloud-first architecture

What is your favorite aspect of this product?

Easy to deploy and manage as an automated, cloud-delivered Service which reduces IT cost and complexity.

What do you dislike most about this product?

Doesn鈥檛 provide details of SSL inspection.

What recommendations would you give to someone considering this product?

Great product to increase productivity and it is very much reliable in terms of many aspects.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Brian A.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Excellent Product. Very easy to use

Likeliness to Recommend

9 /10

What differentiates Zscaler Zero Trust Exchange from other similar products?

Zscaler is very easy to use. It runs in the background, and you forget that it's there. It doesn't interfere with anything else that you are doing on your computer.

What is your favorite aspect of this product?

The ease of use. You don't have to even open it up.

What do you dislike most about this product?

There is nothing that I dislike

What recommendations would you give to someone considering this product?

I think that every company should have this product. It helps to provide fast, secure connections between you and your applications.

Pros

Reliable
Performance Enhancing
Trustworthy
Effective Service

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Zscaler Zero Trust Exchange

What is Zscaler Zero Trust Exchange?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

Zscaler Zero Trust Exchange Ratings

89 Likeliness to Recommend

94 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Zscaler Zero Trust Exchange?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Web Gateway (SWG) Protects corporate users and networks from web-based malware, controls employee behavior on the Internet, and helps prevent data loss.

Zero Trust Provides features that enable a zero trust architecture, including device authentication and user contextual risk based authentication.

Cloud Access Security Broker (CASB) Intermediary between an organization's users and one or more cloud services, allowing the enforcement of certain types of security policies in the cloud.

Enablement for Security Teams Enablement for Security to know the layers of protection deployed and not just rely on the carrier to only provide the connection.

Viable Alternative VS Traditional MPLS Organizations may want to migrate away from traditional MPLS and leverage a platform to provision convergence and flexibility regarding deployment of security.

Network Sandboxes Sandboxes聽are used to safely execute suspicious code without risking harm to the host device or聽network.

Web Application and API Protection (WAAP) Provides protective capabilities that leverage effective web request inspection prior to reaching the API such as Next-Gen WAF, RASP, DDoS etc.

SD-WAN Separates the data and control plane from its hardware, virtualizing the network.聽

Data Analytics / BI / AI Integration of capability to mine data from incoming sources (SIEM, logs, vulnerability tools, threat databases, etc) in real-time and apply rules.

Firewall as a Service (FWaaS) Next-generation firewall capabilities that include web filtering, advanced threat protection, intrusion prevention system, and Domain Name System security.

Remote Browser Isolation (RBI) Separate your users' web browsing activity from the local network and its infrastructure, preventing browser-based attacks on the network.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Security Service Edge

Zscaler Zero Trust Exchange Reviews

Roan P.

Web Security at its best and Pricey but worth it.

Likeliness to Recommend

Pros

Cons

Asit S.

Brilliant platform with easy to use services.

Likeliness to Recommend

Pros

Brian A.

Excellent Product. Very easy to use

Likeliness to Recommend

Pros

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Title

Feature Ratings

Secure Web Gateway (SWG)

Zero Trust

Cloud Access Security Broker (CASB)

Enablement for Security Teams

Viable Alternative VS Traditional MPLS

Network Sandboxes

Web Application and API Protection (WAAP)

SD-WAN

Data Analytics / BI / AI

Firewall as a Service (FWaaS)

Remote Browser Isolation (RBI)

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Vendor Support